Outside Customer Care Representative

Position Summary Reporting to the Aftermarket Customer Care Commercial Manager, the OCCR will be responsible for growing AMF aftermarket part sales, increasing Repair and Modernization (R&M) sales & driving service revenue in their Region. This position will work in close cooperation with OCCR Team Leader, Inside Sales (ISR), Regional Account Managers (RAM) & Field Service (FST) teams to drive customer satisfaction and revenue improvement. Key Responsibilities •Using hunting skills, research & identify new sales opportunities, and develop strategies to capitalize on these opportunities. •Build and maintain strong relationships with key customers, understanding their needs and providing tailored solutions to drive sales growth. •Collaborate with OCCR Team Leader, ISR, RAM & FST teams to develop and execute sales strategies, and to ensure alignment with regional and national goals. •Provide exceptional customer service, ensuring customer satisfaction and loyalty. •Analyze sales data and market trends to identify opportunities for growth and develop strategies to capitalize on these opportunities. •Maintain accurate and up-to-date records of sales activities, customer interactions, and sales performance. •Participate in sales meetings, training sessions, and other activities to stay informed about company initiatives, products, and services. •Stay current with industry trends, competitor activity, and market developments to stay ahead of the competition. •Maintain a high level of professionalism, integrity, and confidentiality in all interactions with customers, colleagues, and other stakeholders. •Other duties as assigned.