Maritime and Port Authority of Singapore
2 months ago
Outreach Manager (Special Project), SW CDC
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Company information
- Company
- Maritime and Port Authority of Singapore
- Location
- Singapore Singapore
- Posted
- 2 months ago
Job description
[What the role is]
Serves as an administrator and facilitator in the CDC’s outreach effort to engage the Constituency Offices, community partners, merchants, residents and other stakeholders.[What you will be working on]
Merchant and Resident Engagement:
- Work closely with the Senior Manager to engage the Constituency Offices and community partners to engage, onboard and support merchants and hawkers
- Work with Senior Manager and CDC Ambassadors in engaging merchants and residents
- Gather human interest stories
Manage and supervise CDC Ambassadors:
- Assist the Senior Manager in managing the performance, professional development, welfare and morale of the CDC Ambassadors
Manage Enquiries/Feedback:
- Follow up and craft responses to address queries/feedback from residents, merchants and other stakeholders
- Coordinate/support outreach activities
- Follow up on technical/operational issues with stakeholders
- Gather feedback
Database Management and Reporting
- Maintain and update stakeholder and partner databases to ensure information is accurate, complete, and current
- Ensure data quality by performing regular data cleaning and validation
- Perform simple analysis of outreach data using Excel or similar tools
- Prepare regular/ad-hoc reports and dashboards for management.
- Identify trends and provide recommendations to improve outreach effectiveness
Administrative Support and other duties
- Prepare presentation materials and meeting minutes
- Support ad hoc projects and tasks as assigned including event launches, etc
Requirements:
- Minimum of 3 years of work experience – experience in leading a small team would be an advantage
- Good interpersonal, communication and data analytical skills
- Strong team-player and self-starter
- Good relationship management
- IT-savvy and proficient in Microsoft Office
- Willingness to work on weekends on an as-needed basis
[What we are looking for]
Officer to support ad-hoc projects and tasks as assigned including event launches, etc.
Required skills
- microsoft office
- interpersonal skills
- management
- communication skills
- reporting
- team leadership
- relationship management
- trends
- excel
- support
- feedback
- data analysis
- professional development
- onboarding
- presentation materials
- database management
- data quality
- reports
- senior manager
- performance management
- team-player
- technical issues
- administrative support
- data accuracy
- self-starter
- stakeholders
- outreach
- work experience
- weekends
- administrator
- dashboards
- data validation
- residents
- recommendations
- merchants
- facilitator
- data analytical skills
- data cleaning
- queries
- meeting minutes
- it-savvy
- welfare
- enquiries
- morale
- operational issues
- community partners
- ad hoc projects
- outreach activities
- data completeness
- constituency offices
- cdc ambassadors
- human interest stories
- stakeholder databases
- partner databases
- data currency
- outreach effectiveness
- event launches
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