ORM Executive

Why This Role Rocks You’ll be the real-time voice of the brand, responding to everything from user queries to love notes—and maybe even the occasional troll. With the right words and quick reflexes, you’ll turn interactions into impressions and feedback into brand love. The Impact You’ll Drive Monitor conversations across social platforms and the web using ORM tools and manual tracking Respond to user mentions with brand-aligned communication—on time, every time Flag high priority mentions in real-time Identify trends and patterns in user engagement and sentiment Analyze data to inform content strategy and optimize brand performance Develop and maintain relationships with key stakeholders and partners Collaborate with cross-functional teams to drive business outcomes and measure success Provide exceptional customer service through timely and effective responses