Organizational Change Manager ServiceNow SPM

Organizational Change Manager (ServiceNow SPM) Role Overview We are looking for an experienced Organizational Change Manager with in-depth knowledge of ServiceNow Strategic Portfolio Management (SPM) to support the successful adoption of a recently implemented platform. The role focuses on driving organizational change, increasing user engagement, improving business processes, and ensuring a smooth transition into day-to-day IT PMO operations. The successful candidate will work closely with business stakeholders, provide hands-on ServiceNow SPM expertise, create governance and training materials, and lead change management initiatives to maximize platform value and user adoption. Key Requirements * Minimum 3 years of hands-on experience with ServiceNow Strategic Portfolio Management (SPM). * At least 5 years of experience in organizational change management and driving user adoption. * Minimum 5 years of project management experience. Responsibilities * Support the stabilization and ongoing adoption of newly implemented ServiceNow SPM capabilities. * Collaborate with business stakeholders to identify challenges, improvement opportunities, and adoption barriers following the platform implementation. * Develop action plans to address process, reporting, configuration, data quality, and user adoption gaps. * Prepare and maintain governance documentation, operating procedures, process documentation, and work instructions. * Design and deliver training materials, user documentation, knowledge articles, and communication plans. * Facilitate end-user training sessions, workshops, demonstrations, and knowledge transfer activities. * Act as the ServiceNow SPM subject matter expert, providing day-to-day guidance, troubleshooting support, and best practice recommendations. * Lead organizational change initiatives to ensure successful adoption across the user community. * Ensure effective knowledge transfer and handover to internal IT PMO teams before the end of the engagement. Required Skills & Experience * Proven hands-on expertise with ServiceNow Strategic Portfolio Management (SPM). * Demonstrated experience leading change management initiatives for enterprise-wide technology implementations. * Ability to work independently and effectively within a fast-paced transformation environment. * Good understanding of portfolio management, demand management, investment planning, financial management, and project management processes. * Strong project management background with the ability to coordinate multiple stakeholders and priorities.