Order Management Specialist with Spanish (Supply chain)

Location: Krakow

Your responsibilities

• Manage customer orders from order entry through delivery and invoicing.
• Act as the primary contact for customers and internal stakeholders regarding order-related inquiries.
• Coordinate with Sales, Supply Chain, Logistics, Production, and Finance teams to ensure smooth order fulfillment.
• Monitor order status, delivery schedules, back orders, and customer requirements.
• Prepare and maintain commercial and export documentation.
• Resolve operational issues and support a positive customer experience.

Our requirements

• 2-4 years of experience in Order Management, Customer Service, Supply Chain, or Order-to-Cash operations.
• Bachelor's degree in Supply Chain, Logistics, or a related field.
• Working knowledge of SAP or other CRM systems and MS Office applications.
• Understanding of commercial processes, international trade, and customer service operations.
• Strong communication, problem-solving, stakeholder management, and analytical skills.
• Fluency in Spanish and English and the ability to manage multiple priorities in a dynamic environment.

What we offer

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast "Let's talk about wellbeing" which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Your role

As an Order Management Specialist, you will manage customer orders throughout the end-to-end Order-to-Cash process, ensuring accurate order execution, timely deliveries, and high service quality. You will act as a key point of contact for customers and internal stakeholders, coordinating order fulfillment and supporting a positive customer experience.

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).