Order Management Specialist (m/w/d) in Erlangen

We are looking for you as „Order Management Specialist (m/w/d)“.

Tasks

• As Order Management Specialist (m/w/d), you will be the central point of contact for assigned countries and customers.
• You will review and process customer orders in a commercial and logistical manner, ensuring efficient processing in the spare parts and after-sales service.
• You will take on problem-solving when there are delivery hindrances, steer escalations, and ensure high customer satisfaction in spare parts management.
• You will coordinate and monitor replacement deliveries, including export control and hazardous materials processes, as well as timely delivery.
• You will create invoices, credits, and debit notes, identify optimization potential, and actively support process improvements and special projects.

Qualification

• You hold a Bachelor's degree in Business Administration with a focus on logistics or an equivalent commercial education, such as industrial clerk (m/w/d), forwarding agent (m/w/d), or merchant for wholesale and foreign trade (m/w/d).
• You have professional experience as Order Management Specialist (m/w/d), spare parts management clerk (m/w/d), customer service specialist (m/w/d) or in a comparable position.
• You possess fundamental knowledge of SAP R/3 and MS Office.
• Your structured work style, team skills, and high problem-solving orientation are notable features.
• You have secure German language skills as well as good English language skills that round out your profile.

Benefits

• Work-Life-Balance: Look forward to flexible working hours in a 35-hour week with partial home office possibility.
• Krisensicherheit beim Marktführer: Few companies offer such security.
• Hauseigene Kantine: On-site, you can expect a modern canteen with delicious meals.
• Professionelles Onboarding: You will be expected to have a structured onboarding plan that introduces you step-by-step to the task portfolio, allowing you to work independently relatively quickly.
• Modernes Umfeld: You can expect a modern working environment with state-of-the-art equipment.
• Abwechslungsreiche Tätigkeit im internationalen Umfeld: In this position, you will work on exciting large projects, where you can fully engage yourself.

If we are interested in your application, please send us your documents. For inquiries, Franziska Wild is available under 089 954 287 104.

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