Oracle Cloud Administrator

This role will be a part of Operations Excellence.

The Cloud Admin Lead is responsible for overseeing the management and operation of cloud-based applications and infrastructure during onsite hours. This role involves coordinating with application stakeholders, addressing urgent issues, and ensuring the smooth functioning of cloud services.

Responsibilities & Accountabilities:

The role expects the resource to perform the following functions:

• Act as the primary point of contact for all application stakeholders, ensuring their needs and concerns are addressed promptly.
• Handle and resolve any urgent issues that arise during onsite hours, ensuring minimal disruption to services.
• Oversee the maintenance, monitoring, and optimization of cloud environments to ensure high availability and performance.
• Ensure that cloud solutions adhere to security policies and compliance requirements.
• Work closely with IT teams to develop and implement cloud strategies and solutions.
• Maintain detailed documentation of cloud infrastructure, configurations, and procedures.
• Ensure compliance with audit, security, upgrades, and other necessary requirements for supported technologies.
• Regularly track, review, and report on ticket progress, ensuring alignment with CPIs and critical metrics.
• Possess the knowledge and ability to interpret, educate, and enforce adherence to SDLC and ITIL processes.