Optical Sales Executive

Summary: This role is essential in delivering personalized eyewear solutions that align with customers’ lifestyle needs and visual requirements. The ideal candidate will play a key part in ensuring a seamless customer experience by combining technical precision with exceptional service. From accurately measuring eye and facial dimensions to guiding clients through frame selection and overseeing inventory management, the position supports both operational efficiency and customer satisfaction. By maintaining detailed records, supporting administrative functions, and contributing to team collaboration, the individual helps uphold the clinic’s standards of care, integrity, and business performance.

Responsibilities:
- Measure critical optical parameters including bridge width, eye size, temple length, vertex distance, pupillary distance, and optical center alignment using calibrated instruments.
- Verify that finished lenses meet prescribed specifications and are accurately ground and fitted.
- Prepare detailed work orders and fabrication instructions for lens grinding and eyeglass assembly.
- Assist customers in selecting frames based on style, color, facial features, and prescription compatibility.
- Maintain accurate and confidential records of customer prescriptions, work orders, and payment details.
- Support inventory management through monthly counts, stock tracking, and restocking of merchandise.
- Handle incoming calls, respond to customer inquiries, and provide timely support.
- Perform administrative tasks such as submitting insurance information, managing sales records, and supporting basic bookkeeping.


Requirements:
- Demonstrated maturity, confidence, and patience in client-facing environments.
- Strong interpersonal and communication skills with a focus on customer care and ethical conduct.
- Proficiency in IT systems and basic numerical skills for data entry, recordkeeping, and reporting.
- Understanding of corporate norms and ability to thrive in a professional, structured work environment.
- Ability to remain composed and solution-oriented in diverse or high-pressure situations.
- Commercial awareness and commitment to contributing to organizational goals and performance metrics.
- Proven teamwork abilities, with a willingness to mentor colleagues and foster a collaborative workplace culture.
- High level of integrity, discipline, and dedication to patient-centered service.