Ops Support Executive, EUC & Svc Desk (Ignite ITE Graduate Programme)

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together.

Our Ignite Work-Study Diploma Programme will enable you to kickstart your career and gain valuable hands-on experience while attaining a nationally recognised Diploma.

As an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.

• Perform troubleshooting for client platform related problems

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• Perform service request related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties

• Involve in client platform implementation/upgrade project.