Payment Assistance Operator/ess

Hello, we are Qomodo - the fintech that is revolutionizing the payment and BNPL sector. Nice to meet you!

We are an ambitious and dynamic team, with experience in some of the most innovative startups in the world, such as Rocket Internet, Delivery Hero, SumUp, Amazon, Everli, Scalapay, Doctolib, and N26. Thanks to a record-breaking pre-seed round (34.5 million) funded by top-tier angels and Venture Capital from all over Europe, and a series A round of 13.5 million closed in record time, we are building a solid and innovative future for our company and for those who join us.

But there's much more!

We have decided to embark on an ambitious and extraordinary journey: to digitalize and revolutionize the delayed payment method for small and medium-sized enterprises.

If you want to be part of this adventure, all you have to do is apply... We can't wait to discover your potential!

What you'll do:

• You will perform calls to recover credits from clients who are late with payments.
• You will identify the best solutions for debt recovery.
• You will analyze practices to maximize collection activities.
• You will manage customer requests regarding payments and transactions.
• You will provide clear and detailed information on payment plans and available options.
• You will monitor and update the customer database with payment and interaction information.
• You will collaborate with the legal and financial team to resolve any credit issues.
• You will reach the credit recovery targets set by the company.

Requirements

We are looking for energetic, ambitious, and results-oriented people to join our Customer Support & Collection team as Cash Collector in Milan.

If you are passionate about challenges, like working in the field, and are motivated to grow in a dynamic and expanding context in the digital payment and BNPL world, you might be the right person for us.

About you, you are perfect for this role if you have:

• A high school diploma; a degree in economics, law, or related fields will be considered a plus.
• Prior experience in credit recovery or customer assistance, preferably in the financial sector.
• Excellent communication and negotiation skills.
• Ability to work independently and manage time effectively.
• Empathy and ability to handle delicate situations with customers.
• Knowledge of main IT tools and CRM.

Benefits

What we offer:

• Initial insertion with a fixed-term contract and RAL commensurate with experience gained between 23-27 k, convertible to an open-ended offer based on achieved targets.
• Initial training and ongoing updates on product and management techniques.
• Access to advanced digital tools for customer management.
• Collaboration with an innovative and growing team.
• Professional growth opportunities.
• €1,760 in meal vouchers and/or welfare benefits.
• Wellhub platform for psychological and physical well-being.
• Mileage reimbursement.
• Variable monthly bonus commensurate with achieved results.
• All necessary tools/devices for optimal job performance.