Operator Helpdesk

Minimum 1 year of experience in a similar position or in a call center type system
Secondary/higher education, preferably in the IT field
General knowledge of operating systems (Windows) and Microsoft Office
Intermediate knowledge of data networks
Excellent oral and written communication skills
English language, intermediate level
Organized, flexible, attentive to detail
Enthusiastic person accustomed to working with deadlines and SLAs.

Our new colleague is a dynamic and enthusiastic person. The ideal candidate has excellent communication, multitasking skills, and the ability to work individually or in a team.
Receives assistance requests from clients (by phone and/or email) and records them in internal applications
Classifies, prioritizes, and dispatches requests
Provides telephone and remote support for Level 1 requests
Resolves assigned requests within the scope of granted access and transfers the rest to the implementation team;
Provides remote technical support for on-site interventions, implementation, and updates;
Collaborates with the team to correctly identify the cause of a problem;
Maintains contact with the client and intervenes punctually at the request of team colleagues;

The company is an IT solutions provider with over twenty years of experience in the European market. We have long-term global partnerships with the most important software and hardware manufacturers: Microsoft, IBM, Xerox, Cisco, Oracle, Epson, etc.
We offer a diverse range of hardware and software solutions for the following industries: Retail, banking, insurance, manufacturing, logistics, healthcare, etc. With headquarters in Poland, Ukraine, Bulgaria, Czech Republic, and Slovakia, the company has over 500 employees.
Exorigo-Upos is a dynamic workplace where our employees have access to the latest technologies and enjoy the benefits offered. We constantly invest in development and improvement, and the programs created are designed to support the professional development of each employee.
Currently, the company is expanding its operations in Romania, and on this occasion, it offers an opportunity for a Helpdesk Operator position for our Bucharest office.