Operations Support Manager

The opportunity

The Operations Support Manager role reports to the National Service Delivery Manager and is accountable for supporting the Telco NZ operational teams in the delivery and performance of reactive maintenance, operations, and built/project delivery, for all Downer telecommunications customers (fixed line, mobile, wireless, engineering services).

This leadership position ensures strong and consistent operational performance meeting customer requirements and optimising resources ensuring Downer are delivering safety, productively, meeting service levels and financial thresholds while managing stakeholders’ expectations and satisfaction.

The role is Monday to Friday working out of our Auckland office however will consider candidates based in Wellington or Christchurch.

What you’ll do

• Successfully managing the Operations Support team by ensuring it operates in the most efficient, cost-effective manner to support the Business Group and meet our customer’s needs.

• Supervising the activities of support staff to achieve performance targets and provide continuity of service

• Providing an optimised resource model through line balancing nationally and across functions to leverage the support network resources

• Developing, coaching, and leading team members to enhance skills and increase and capability of the Operations Support network

• Ensuring that we meet all KPI’s and SLA targets in line with our business objectives

• Chorus MDU Build program responsibilities

What we offer

• Employee benefits including health and wellness initiatives

• Access to Downer Group benefits

• Personalised career development and growth working with an industry leading team.

• Competitive remuneration package

• Safety focused culture working within in leading services industry

• Management support coupled with ongoing training and mentoring

• Career enhancing opportunity to work within an ASX limited company

What we’re looking for

• Demonstrable experience in leading a successful operations team

• Demonstrated successful coaching skills to help people be the best they can be

• Experience in process and change management frameworks

• Experience in working with client and financial KPI’s

• Business planning and implementation

• Demonstrated successful coaching skills to help people be the best they can be

• High degree of integrity and business ethics

• Strong people skills

• Strong interpersonal skills

• Persuasive presentation skills

• Establishing and communicating direction

‘About Energy & Utilities…

Downer's Energy & Utilities business unit is an integrated trans-Tasman team, providing services and solutions that connect communities to essential networks and infrastructure. We design, build, operate and maintain today's critical assets and networks, delivering complete services across the water, electricity, telecommunications, industrial and power generation sectors. Our expertise spans in-house technical smarts, specialist engineering, integrated OEM partners, and dedicated crews of qualified tradespeople.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

How to apply

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