Operations & Support Associate

We are Rokt, a hyper-growth ecommerce leader. Rokt is the global leader in ecommerce, unlocking real-time relevance in the moment that matters most. Rokt’s AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world’s leading companies. We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue. Leading companies drive 10-50% of additional revenue through our platform. As an Operations & Support Associate, you will be part of our high-performing team, working closely with our Operations and Support teams to ensure seamless execution of our business operations. This role is responsible for providing exceptional support to our customers, ensuring timely and accurate resolution of their queries, and maintaining a high level of customer satisfaction. You will also be responsible for monitoring and reporting on key performance indicators, identifying trends and areas for improvement, and collaborating with cross-functional teams to implement process improvements. If you are a highly motivated and organized individual with a passion for delivering exceptional customer experiences, we want to hear from you! We offer a competitive salary, comprehensive benefits package, and a dynamic work environment that fosters collaboration, innovation, and growth. Join our team and be part of the ecommerce revolution!