Operations & Monitoring Engineer

BearingPoint Products is a product development team where every colleague contributes to our product's success end to end. That means we cover areas like Product Management, UI/UX, Engineering, Testing, and Maintenance. Innovation is the key, so you will work with cutting-edge technologies and the latest SAP technology stack (SAP UI5, ABAP Cloud with RAP, SAP HANA and many others on SAP BTP) to achieve your career goals. As part of our team, you will work on innovative solutions and assets, in genuine partnership with market-leading clients.

Be part of our open, supportive and inclusive culture. You will enjoy high levels of empowerment, teamwork, daily learning and knowledge sharing. Therefore, come join us and be part of the tech community inside our firm.

As an Application Support Engineer – SAP BTP Monitoring, you will be part of a team responsible for ensuring the stability, performance, and incident resolution for our SAP BTP-based applications and services.

Working in a 24/7 rotation model, you will provide technical support in real-time, monitor applications, manage incidents, and collaborate closely with development, operations and release management teams.

Primary Functions and Tasks:

• Monitor SAP BTP applications and services across all environments.
• Offer real-time technical support and respond quickly to alerts and incidents.
• Identify incidents, troubleshoot, and resolve or escalate them according to documented procedures.
• Create and manage tickets using Kibana or other ticketing tools.
• Assign tickets to appropriate teams and follow up until closure.
• Ensure timely resolution of tickets and maintain quality documentation of steps taken.
• Collaborate with Development, Operations, QA and Release Management teams to ensure transparency and resolution.
• Document incidents, recurring issues, and propose process or technical improvements.
• Maintain strong internal communication to ensure shift handovers and 24/7 continuity.
• Test new requirements.