Operations Manager

We’re Hiring: Operations Manager Location: Adelaide, SA Employment Type: Full-time Industry: Facility Management, Hospitality and Catering, Accommodation, Defence Salary: Competitive Benefits Be part of something bigger. Be part of ISS. *Australian Citizenship is Essential* About the Role The Operations Manager supports the delivery of Living and Working Services (LWS) across sites, with a strong focus on hospitality-led service delivery and customer experience. Reporting to the Living and Working Services (LWS) Manager, you will be responsible for ensuring the smooth operation of facilities, managing site-based teams, and providing exceptional customer experiences. Key Responsibilities: • Develop and implement operational strategies that align with business objectives • Manage and lead a team of operations staff to deliver high-quality services • Collaborate with other departments to ensure seamless service delivery • Identify and mitigate risks to ensure compliance with company policies and procedures • Foster strong relationships with clients, stakeholders, and internal teams • Provide exceptional customer experiences through effective communication and problem-solving Skills and Qualifications: • Bachelor’s degree in a relevant field (e.g., hospitality, management, or a related discipline) • 3+ years of experience in operations management or a related role • Strong understanding of facility management principles and practices • Excellent leadership and communication skills • Ability to work independently and as part of a team • Strong problem-solving and analytical skills • Familiarity with industry-specific software and systems (e.g., property management, customer relationship management) What We Offer: • Competitive salary and benefits package • Opportunities for professional growth and development • Collaborative and dynamic work environment • Recognition and rewards for outstanding performance • Access to training and education programs • Flexible working arrangements and work-life balance