Operations Manager (m/f/d) – Order Management & Customer Service

About IMMO PICTURES

Started in Cologne, we are now active throughout North Rhine-Westphalia with IMMO PICTURES and are consciously growing with a focus on quality, efficiency, and customer benefit.

Our customers – from independent real estate agents to large real estate companies – rely on clear processes, fast delivery, and consistently high quality from our broad product portfolio.

We don't just produce media, we create real added value for real estate marketing. Our claim: to take over the complete media production at a high level, so that our customers can concentrate on their core business.

We think ahead – and outside the box.

Your Tasks

• FULL-TIME BASIS 40H, 30 DAYS HOLIDAY ONLY

Operational Day-to-Day Business & Order Management

• You will take responsibility for our entire order process – from booking and scheduling to production and final delivery.

• You will coordinate our team, assign tasks, monitor their execution, and ensure that deadlines and quality standards are met.

• You will maintain an overview even with many parallel orders, short-term changes, and different contacts.

• You will recognize early on when something is not running smoothly, find pragmatic solutions, and pitch in yourself if necessary.

• You will ensure that our digital systems, order data, and documentation are always up-to-date and neatly maintained.

Customer Communication & Service

• You are a central point of contact for our customers – especially by phone.

• You will answer inquiries, advise on our services, coordinate appointments, and find solutions for individual requests.

• You will communicate in a friendly, open, and professional manner and ensure that our customers feel well looked after at all times.

• You will guide prospects and new customers from the first contact to booking.

• You would rather pick up the phone one more time than leave questions or uncertainties unresolved.

Processes & Optimization

• You will ensure that our existing processes function reliably and are adhered to by the team.

• You will identify weaknesses, question procedures, and develop meaningful improvements together with us.

• You will use digital tools and automations to make tasks more efficient and transparent.

• You will work closely with management and actively contribute your own ideas.

What You Bring

Must-haves

• Organizational Talent: You love to structure things, coordinate, and maintain an overview – even when ten things are happening at once.

• Self-Responsibility & Reliability: You don't wait to be told what to do next. You think ahead, set priorities, and ensure that things get done.

• Communication Skills: You are open, friendly, approachable, and enjoy talking on the phone. You can connect with people and communicate confidently even in stressful situations.

• Very good technical understanding: You quickly learn new software and digital systems and enjoy understanding technical contexts.

• Digital Affinity: You prefer to organize yourself with digital tools, task boards, and smart workflows rather than the good old notepad. 😉

• Solution-Oriented Thinking: You recognize problems, take responsibility, and actively seek solutions instead of waiting for others to find them.

• Openness & Willingness to Learn: You can openly address mistakes, accept feedback constructively, and want to continuously improve.

• Good English skills

• Driver's license class B and mobility via own car

• Ideally residing in Cologne or the surrounding area

Nice-to-haves

• Experience in operational coordination, project management, customer service, and/or office management

• Experience with ERP systems, digital project management tools, or automations

• Completed university degree or commercial apprenticeship

• Interest in the real estate, media, or creative industry

Your Start at IMMO PICTURES

What Awaits You

• Real Responsibility: You will take on a central role in our daily business, be responsible for your team or the assurance of all processes, and be able to make independent decisions.

• A Modern, Digital Work Environment: We rely on smart tools, efficient processes, and new technologies instead of unnecessary bureaucracy.

• A Friendly, Motivated Team: We support each other, communicate at eye level, and pull together.

• Direct Collaboration with Management: Short paths, honest communication, and quick decisions.

• Room for Design: Your ideas are explicitly welcome. If you find a better way, we want to hear about it.

• Mostly Home Office & Maximum Flexibility: You will generally work remotely and can flexibly organize your work from home. Our business office in Leverkusen is available to you at any time as an alternative workspace and for personal meetings with the team.

• Trust Instead of Control: We rely on a very high degree of mutual trust, self-responsibility, and independent work.

• Flexibility for Customer Appointments: During your working hours, you should be prepared to personally travel to customer appointments if necessary. You are mobile for this and can attend appointments independently.

• Fair, Development-Oriented Compensation: With growing experience and responsibility, your compensation can also develop further.

• Intensive Onboarding: We will take the time to familiarize you with our services, systems, and processes.

Do You Fit With Us?

We are not looking for someone who just ticks off their to-do list.

We are looking for someone who thinks along, takes responsibility, and enjoys keeping things running.

Someone who maintains an overview even when things get hectic. Who enjoys talking to people, is technically proficient, finds solutions independently, and is not afraid to make mistakes and learn from them.

It's not just important to us what you can do, but above all who you are.

If you see yourself in this and are eager to take on a central role in a modern, growing company, we look forward to meeting you! 😊

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