Operations Manager - Mandarin Speaker-Bucharest

Are you an experienced operations leader with a passion for driving performance and leading multicultural teams?

Join us as a Taskforce Operations Manager in Bucharest, where you’ll manage people, processes, and client relationships across a dynamic BPO environment.

Location: Bucharest

Language Requirement: Mandarin & English (Business proficiency)

Mandatory: Minimum 12 months of experience as a Team Leader/Supervisor or in BPO Business Management.

Preferred: 1–2 years of experience in a call center or customer service environment.

Strong leadership and communication skills, with the ability to motivate and guide diverse teams.

Excellent organizational and prioritization skills; able to manage multiple projects and deadlines.

Analytical mindset with the ability to interpret operational metrics and drive performance improvements.

Strong business acumen and understanding of BPO processes and KPIs.

A mentor who leads by example and fosters growth and engagement within the team.

Proficient in Microsoft Office (Excel & PowerPoint).

High ethical standards and respect for data protection and company regulations.

Familiarity with multicultural environments and openness to occasional travel.

Native in Mandarin and Fluent in English (written and spoken).

Work in a global, multicultural BPO environment.

Lead a high-performing team and make a measurable impact on business outcomes.

Collaborate with forward-thinking leaders who value innovation and continuous improvement.

Enjoy professional development opportunities and cross-functional collaboration.