Operations Manager

Are you a hands-on, systems-savvy operations leader with a passion for quality and efficiency? We’re a fast-growing tea company delivering expertly crafted blends across Canada and the U.S., and we're on a mission to take our teas to the world. We’re looking for a dedicated, detail-oriented, and growth-minded Operations and Logistics Manager to join our team and grow with us long term.

About the Role

Reporting to the CEO, the Operations Manager will oversee all aspects of production, logistics, inventory, and fulfillment. You’ll play a critical role in keeping our supply chain smooth, efficient, and compliant — while upholding our promise to deliver tea that’s high in quality, ethically sourced, and beautifully packaged in a timely manner.

About the Role

Reporting to the CEO, the Operations Manager will oversee all aspects of production, logistics, inventory, and fulfillment. You’ll play a critical role in keeping our supply chain smooth, efficient, and compliant — while upholding our promise to deliver tea that’s high in quality, ethically sourced, and beautifully packaged in a timely manner.

️ Key Responsibilities

● Oversee all daily operations across inventory, production, logistics, and fulfillment.

● Lead and monitor the production and fulfillment teams, ensuring protocols are

followed and our customer commitments around quality, accuracy, and timeliness are

consistently met.

● Manage large purchase order fulfillment and shipping to key accounts, including

national distributors and café partners.

● Oversee Amazon fulfillment operations, including inventory level management, FBA

planning, and coordination with Amazon warehouses.

● Own and optimize processes across Shopify, Amazon, and other e-commerce and

retail platforms.

● Manage and maintain systems for inventory planning, demand forecasting, and supply

chain coordination.

● Ensure full food safety compliance with HACCP, GFSI, and other applicable

standards.

● Handle all import and export requirements for food products, including:

○ U.S. exports (issuing FDA Prior Notices, handling customs clearance).

○ Maintaining proper documentation for Canadian and international regulatory

compliance.

● Implement and continuously improve LEAN manufacturing processes.

● Use ERP systems such as Cin7 (or similar) to track inventory, purchasing, and logistics

across channels.

● Coordinate with third-party logistics, customs and suppliers to ensure on-time, efficient,

and high-quality execution.

Qualifications & Skills

● 5+ years of experience in operations, logistics, or supply chain within the food &

beverage or CPG space.

● Direct experience with food safety systems: HACCP, GFSI, traceability, and recall

readiness.

● Strong working knowledge of U.S. and Canadian import/export regulations, including

FDA Prior Notice and customs procedures.

● Proven experience managing Amazon Seller Central and FBA inventory, as well as

Shopify and other retail platforms.

● Experience with ERP systems like Cin7 (or similar inventory and order management

tools).

● Strong background in inventory management, forecasting, and order fulfillment to

both B2B and DTC channels.

● Comfortable leading production and fulfillment teams, ensuring adherence to

protocols and performance metrics.

● Knowledge of LEAN systems and process improvement methodologies.

● Excellent problem-solving, communication, and cross-functional collaboration skills.

● A team player with a long-term mindset, excited to grow alongside a mission-driven

company.

● Adaptable, proactive, and energized by a fast-paced, high-growth environment.

● Must be a Canadian Citizen or Permanent Resident of Canada — this is a long-term

position with room to grow.

Why Join Us?

● Be part of a passionate, values-driven team that believes in wellness, quality, and

innovation.

● Help bring beautifully crafted teas to customers across Canada, the U.S., and beyond

as we expand internationally.

● Join a company at a pivotal stage of growth — with opportunities to shape systems,

build teams, and grow your career.

● Enjoy a competitive salary, benefits, and a collaborative company culture.

Genuine Tea is an equal opportunity employer. We celebrate diversity and are committed to

building a team that reflects a wide range of perspectives and experiences.