Operations Manager - Fokus Kostenübernahme/Pflegekassen (m/w/d) - Berlin

Your Influence

As Operations Manager - Fokus Kostenübernahme/Pflegekassen (m/w/d), you connect precise operational work with active process management. You ensure that our processes around the topic of cost takeover, claims, and cooperation with care insurance companies function reliably and efficiently.

As an important part of our Partner & Payments Team, you continuously optimize our workflows, analyze patterns, and process applications in daily business. While working cross-functionally with other teams as well as external partners (especially care insurance companies) and being the central point of contact for questions about individual cases and problem-solving.

Your Mission

• You analyze existing workflows around application submissions and claims, and stand in direct exchange with care insurance companies
• You identify inefficiencies, error sources, and potential for improvement, develop process optimizations, implement them yourself, and track their impact in operational daily business
• You structure, document, and standardize processes (e.g., workflows, guidelines)
• You actively participate in strategic projects, e.g., to improve cooperation with care insurance companies or optimize our backoffice processes
• You process operational applications for cost takeover, including examination, follow-up, and documentation
• You work closely with colleagues from B2C Sales, Customer Success, and other teams together to efficiently solve individual customer requests and interdepartmental question-solving

Your Talent

• You have at least 2 years of professional experience in the field of process management/operations/backoffice; ideally with operational case handling or alternatively with insurance background (e.g., private health or supplementary insurances)
• You have a well-developed process understanding, analyze workflows, recognize patterns and inefficiencies, and optimize existing processes actively and continuously
• You bring strong analytical skills and use Excel / Google Sheets confidently for analysis and data preparation
• You work hands-on, very reliable, and detail-oriented, and complete operational routine tasks consistently, neatly, and independently
• You communicate proactively, clearly, and securely with internal and external stakeholders and set clear priorities in a startup environment
• You have fluent German skills on C2 level in writing and speaking as well as English skills on B2 level

Desirable:

• You have experience working with statutory care or health insurance companies (e.g., claims, settlements, applications)
• You have experience or affinity to automation, AI, or no/low-code tools (e.g., Zapier, AI-based workflows) and interest in scaling processes

Our Offer

Wellbeing:

• Urban Sport Club membership for your fitness
• Family & Friends Coupon for the Patronus Watch
• Up to 30 vacation days (after a start with 26 days in the first year and 28 days in the second year)

Learning & Development:

• Annual Learning & Development budget for individual learning and growth
• Clearly structured Career Framework for your professional development
• 360-Degree Feedback conversations (2x/year) for your professional and personal development

Compensation:

• Exclusive Corporate Benefits with great offers
• Discounts in restaurants near the office
• Free choice of hardware (Macbook or Lenovo)

Mobility & Flexibility:

• Modern office in the pulsating Friedrichshain district
• Job Ticket for a stress-free daily commute
• Up to 2 days per week working remotely
• Way from the Fleck. Over My Dienstrad, you can lease a bike at a discounted rate

Company Culture:

• Regular Company and team events foster our sense of community
• Team spirit instead of elbow mentality – together we achieve more
• Develop a product that offers genuine societal value
• Quarterly Company Brunches, for exchanging and networking
• A volunteering day per year, where we can do something good together

Simplify. Secure. Life.____With Patronus.

We are more than just a provider of intelligent alarm watches. We are true visionaries.

As a modern healthcare startup from Berlin with financially strong investors behind us, we are firmly committed to making the daily life of seniors and their caregivers safer and more independent everywhere in the world. So that everyone can live their life as they want.

Exactly what we achieve with our revolutionary Patronus watch.

At first glance, it may not be recognized as an alarm at all, but allows users to call for help unobtrusively and effortlessly from now on. This ensures that we provide the extra portion of security and save lives in the truest sense of the word. The Patronus watch itself is only the door opener. It gives us the chance to develop numerous other groundbreaking products that improve the lives of older people, their relatives, and caregivers. Our vision is to use the enormous possibilities of modern technology to offer our customers the best healthcare services. So we make the healthcare system more effective – and your life more meaningful.

__Sounds like a perfect job for you?__We look forward to receiving your application and getting to know you!

Patronus is an employer that promotes equal opportunities and diversity. We strive to create a friendly, safe, and welcoming environment for all our employees, regardless of ethnic origin, gender, gender identity and expression, sexual orientation, physical appearance, social background, family status, age or religion (or lack thereof).

If you don't quite fit our job profile, we encourage you to apply anyway.

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