Operations Manager Facility & Tenant Services (m/w/d)

The Dr. Sasse Group is a family-owned, internationally active company. As a provider of integrated facility management services, we have been a competence partner for the real estate industry, industry and leisure companies, trade, and air transport since 50 years. Currently, around 9,500 employees are working for the Dr. Sasse Group and its subsidiaries.

We are looking for you as Operations Manager Facility & Tenant Services (m/w/d) at one of the most modern office and innovation locations in Germany located at Munich Airport.

You understand yourself as a host, leader, and service manager all at once? You want not only to operate buildings but to create an environment where tenants and users feel well taken care of together with your team? Then we look forward to getting to know you.

Aufgaben

• Total responsibility for the operational facility and tenant services at the location
• Main point of contact for clients, tenants, and users in all operational matters
• BUILDING AND MAINTAINING LONG-TERM CUSTOMER RELATIONSHIPS AS WELL AS ACTIVE CARE OF THE NEEDS OF OUR TENANTS WITH THE GOAL OF HIGH CUSTOMER SATISFACTION
• ENSURING EXCELLENT, CONTRACT-GUARANTEED PERFORMANCE DELIVERY IN COMPLIANCE WITH AGREED QUALITY, TIMELY, AND SERVICE STANDARDS
• FURTHER DEVELOPMENT OF OPERATIONAL TEAMS AS WELL AS NEED-BASED PERSONNEL AND ASSIGNMENT PLANNING
• STEERING AND COORDINATION OF ALL TECHNICAL AND INFRASTRUCTURAL SERVICES
• PARTNERSHIP STEERING WITH INTERNAL DEPARTMENTS AND EXTERNAL SERVICE PROVIDERS
• RESPONSIBILITY FOR COMPLIANCE WITH LEGAL PROVISIONS, TECHNICAL REGULATIONS AS WELL AS INTERNAL QUALITY AND SAFETY STANDARDS
• FULLY ACCOUNTABLE BUDGET RESPONSIBILITY, COST CONTROL AS WELL AS IDENTIFICATION AND IMPLEMENTATION OF OPTIMIZATION AND EFFICIENCY POTENTIALS
• ENSURING STRUCTURED, REVISION-SECURE DOCUMENTATION AS WELL AS TRANSPARENT REPORTING
• PROMOTING THE DIGITALIZATION OF OPERATIONAL PROCESSES AS WELL AS THE USE OF MODERN TECHNOLOGIES AND AI APPLICATIONS TO CONTINUOUSLY IMPROVE QUALITY, TRANSPARENCY, AND EFFICIENCY

Qualifikation

• SUCCESSFUL COMPLETION OF A DEGREE IN FACILITY MANAGEMENT, BUILDING TECHNOLOGY, ECONOMIC ENGINEERING OR A SIMILAR QUALIFICATION (A MASTER'S DEGREE IS DESIRABLE)
• MULTI-YEAR PROFESSIONAL EXPERIENCE IN FACILITY MANAGEMENT OR THE OPERATION OF COMPLEX REAL ESTATE
• SOLID TECHNICAL UNDERSTANDING AS WELL AS INTEREST IN BUILDING TECHNOLOGICAL CONNECTIONS
• KNOWLEDGE OF THE MAIN TECHNICAL TRADES (E.G. HLKS, ELECTRICAL ENGINEERING, FIRE PROTECTION OR BUILDING AUTOMATION), TO BE ABLE TO JUDGE AND CONTROL SERVICES
• You understand yourself as a leader and manager. Your claim is to successfully coordinate different trades, people, and services – not to be an expert in each individual field.
• MULTI-YEAR LEADERSHIP EXPERIENCE AS WELL AS ENJOYMENT OF DEVELOPING EMPLOYEES AND TEAMS
• EXCELLENT COMMUNICATION SKILLS, EMPATHY, AND A CONFIDENT PRESENCE TOWARDS CUSTOMERS, TENANTS, USERS, AND EMPLOYEES
• HIGH CUSTOMER-ORIENTEDNESS AS WELL AS THE ABILITY TO BRING DIFFERENT INTERESTS TOGETHER AND DEVELOP SUSTAINABLE SOLUTIONS
• ADEPT ECONOMIC UNDERSTANDING AS WELL AS EXPERIENCE IN BUDGET RESPONSIBILITY, COST CONTROL, AND KEY PERFORMANCE INDICATOR STEERING
• HIGH ATTENTION TO DETAIL AND RELIABILITY IN DOCUMENTING PROCESSES, SERVICES, AND DECISIONS
• STRUCTURED, SELF-RESPONSIBLE, AND SOLUTION-ORIENTED WORK STYLE WITH HIGH QUALITY STANDARDS
• SAFE HANDLING OF MS OFFICE AS WELL AS OPENNESS TO DIGITAL SYSTEMS, MODERN TECHNOLOGIES, AND THE USE OF ARTIFICIAL INTELLIGENCE TO STEER, DOCUMENT, AND OPTIMIZE FACILITY MANAGEMENT PROCESSES
• DRIVER'S LICENSE CLASS B

This makes you successful in this role

You are an excellent communicator and understand service as a mindset. People feel well taken care of by you. You listen, recognize the needs of your customers and tenants, and develop practical and sustainable solutions together with your team.

Your presence creates trust – among customers just as much as among your employees. You keep quality, economy, and customer satisfaction in mind and ensure that many individual services come together to create a convincing service experience.

Benefits

• A RESPONSIBLE KEY POSITION WITH A HIGH DEGREE OF FLEXIBILITY AT AN OUTSTANDING AND FUTURE-ORIENTED LOCATION
• SHORT DECISION-MAKING PATHS, DU CULTURE, AND A VALUABLE APPROACH IN A FAMILY-OWNED COMPANY
• ATTRACTIVE COMPENSATION AS WELL AS EXTENSIVE ADDITIONAL BENEFITS SUCH AS CORPORATE BENEFITS, FUTUREBENS, JOB RAD, AND CONTRIBUTION TO THE OCCUPATIONAL PENSION PLAN
• A NEUTRAL COMPANY CAR, ALSO FOR PERSONAL USE
• 30 DAYS OF VACATION PER YEAR
• A PROFESSIONAL ONBOARDING PROCESS AS WELL AS MODERN DIGITAL WORK TOOLS
• INDIVIDUAL FURTHER EDUCATION AND CAREER DEVELOPMENT OPPORTUNITIES THROUGH OUR Sasse Academy

We look forward to your application.

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