Operations manager

Job Description

Key Responsibilities

Leadership and Team Management:
Lead and coach department heads (Front Office, Housekeeping, Food & Beverage, Technical Services) while fostering a positive and productive work environment.

Guest Experience:
Ensure the highest standards of guest satisfaction and service quality.

Operational Oversight:
Monitor and optimize daily hotel operations, ensuring compliance with company policies and regulations.

Financial Management and Pricing Strategy:
Develop and execute effective pricing strategies. Collaborate with the finance team on budgeting, cost control, and financial analysis.

Staff Development:
Implement training programs and promote professional growth within the team.

Strategic Planning:
Develop and implement strategies to enhance operational efficiency and guest satisfaction.