Operations Executive

Job Description
We are looking for a detail-oriented and proactive Operations Executive to manage day-to-day
operational activities, ensure smooth order processing, and maintain efficient communication
between teams, vendors, and customers.

Key Responsibilities
● Handle store and local job operations, including production queries and delivery
marking.
● Manage shipping plans, dispatch, and delivery follow-ups for standard and local orders.
● Coordinate with vendors for shipping labels, tape orders, and manifest preparation.
● Monitor and resolve pending invoices, refunds, and cancellations.
● Track and resolve ERP, Shiprocket, and web order data discrepancies.
● Handle customer queries via calls, WhatsApp, and other communication channels.
● Follow up on PBAI orders, approvals, and KOH calls.
● Manage error-in-file cases for store, local, and standard orders.
● Support forecasting, stock/machine/QC issues, and related rejections.

Required Skills
● Good communication skills in English; Hindi is an added advantage.
● Ability to multitask, manage deadlines, and work in a fast-paced environment.
● Basic knowledge of order management systems and logistics coordination.

Qualification & Experience
● Freshers or Experienced candidates can apply.