Operations & (Customer) Support Assistant (m/w/d)

Your role at EVO

This position is a crucial operational role that relieves our team in day-to-day operations. You support customer support, creator management at the entry level, and operational processes around events, orders, and internal systems.

1. Responsibilities & Tasks

A) Customer Support & Operations

• Processing of operative customer support inquiries (e.g., shipping, return, clarification)
• Taking over standard Instagram DMs according to fixed response guidelines
• Monitoring of ratings and feedback platforms
• Handling of equipment and material orders (events, office, creator)

Important: Customer support is a central quality feature at EVO and part of our brand identity. This role requires a factual, professional, and empathetic approach to our customers as one of our most important assets.

B) Creator & Ambassador Support (Entry Level)

• Caring for ambassador and entry-level creators
• Answering questions about codes, starter packages, and processes
• Support during the onboarding process (checklists, communication)

C) Administrative & Internal Support Requests

• Relieving the team of high inquiry and ticket volume
• Maintenance and documentation in CRM and internal systems
• Implementing small process optimizations (templates, standard responses)

D) Event Logistics & Organization

• Support with orders and logistics for events
• Operative assistance during event execution on-site
• Support in peak phases (e.g., EVO POWER WEEK, EVO CLASSIC)

2. Qualifications & Requirements

A) Professionally

• First experience in customer support, community management, or operations
• Safe handling of Instagram and digital tools
• Excellent written and verbal communication skills
• Structured, reliable, and independent work style
• Basic understanding of the fitness/supplement industry helpful
• Event or logistics experience advantageous

B) Personally

• High service mentality & empathy
• Stress-resistant and calm – even in peak phases
• Hands-on, learning-ready, reliable
• Team-oriented, clear in communication
• Accountable and structured

3. Important for you to know (honestly & fairly)

• This role is operationally driven and not a pure creative or strategic job
• Customer support is an essential and important part of the tasks
• You will gain insights into events, creator work, and internal processes
• Ideal for students who want to take responsibility, collaborate, and learn

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