Operations & Customer Success Manager (m/f/d)

As an Operations & Customer Success Manager (m/f/d), your main mission begins with the purchase agreement of our B2B customers. You will manage the process from A to Z: starting with coordination and planning, through transport and assembly, to your personal vision of optimally supporting customers and creating a first-class customer experience along the entire after-sales journey.

Note: This position is to be filled in Darmstadt, but can be executed remotely (location-independent) within Germany upon request.
Volume: 30-40 hours/week

Responsibilities

• Customer Contact Person: As the first point of contact, you will assist our B2B customers with all communication aspects and questions regarding delivery, assembly, and complaints. The maxim: We want to serve the happiest and most satisfied customers on the market!
• Order Process in ERP: You will take over the expansion and maintenance of a robust, fast, and reliable order process in the ERP
• Process Optimization: Through holistic analyses and cross-functional process optimization, you will contribute to improving efficiency and customer satisfaction
• Project Management: You will support interdisciplinary projects in the areas of operations, automation, and customer and partner management
• Collaboration: Whether with external partners or internal teams, you will collaborate with various interfaces to develop customer-oriented solutions and continuously improve the customer experience

Qualifications

• You bring relevant professional experience and a suitable academic degree. Important to us are practical experience in customer communication as well as logistical understanding along the ERP
• Your passion is customer communication. You know how to proactively support "your" customers at the highest level at every stage and bring a smile to their faces
• You see yourself as hands-on and love to actively pitch in. Your working style is intrinsically motivated, self-responsible, and energetic
• You describe yourself as strong in holistically understanding and optimizing cross-functional processes. You convince with organizational skills, conscientiousness, and solution orientation. Your master skill: Structure paired with agility
• You are strong analytically and have the ability to transform data into actionable insights
• You speak and write German at a negotiation level and English fluently, and you are willing to travel occasionally for appointments with production partners

Benefits

• A Job with Purpose: Your contribution on the way to our vision of making the (work) world "happy, healthy & productive"
• Growth: The chance to take your career to the next level in one of Germany's fastest-growing office furniture e-commerce start-ups
• Impact: Through your work, you create real added value that improves the well-being of our B2B customers and offers them a healthier and more productive work environment
• Personal Development: A strong feedback culture as well as a monthly personal development budget of €50.00 including an optional Bookbeat and Blinkist subscription to support your growth
• Appreciation: A team that is truly a team. Company events, after-work get-togethers, and department-level team event budgets - fun guaranteed! Validated by Office Vibe and Kununu
• Wellbeing: Office equipment with ergonomic office furniture, air conditioning, office dog policy, as well as snacks & drinks
• Additional Benefits: Edenred card with €50.00 monthly tax-free benefit or the option of an EGYM Wellpass
• Discounts: Employee discount on our portfolio - also for Friends & Family, as well as exclusive discounts through corporate benefits access
• Individual Flexibility: Flexible working hours, hybrid culture (office, home office), 30 days of vacation, and workation option to explore the world

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