Operations & Customer Care Expert-Start jouw carrire in Lissabon

Ben jij vloeiend in Nederlands en heb je een passie voor klantenservice?
Wil je werken in een internationale omgeving onder de zon van Portugal?
Dan is deze rol iets voor jou!

Als Operations Customer Expert ondersteun je Nederlandse klanten via verschillende communicatiekanalen en zorg je voor een uitstekende klantervaring. Je werkt in een multicultureel team en draagt bij aan het optimaliseren van interne processen.

• Klantvragen beantwoorden via e-mail, chat, telefoon en online formulieren

• Backoffice-taken uitvoeren en indien nodig outbound gesprekken voeren

• Productinformatie delen, klantfeedback verzamelen en klanttevredenheid bevorderen

• Klantgegevens zorgvuldig beheren in het CRM-systeem

• KPIs, targets en deadlines behalen

• Complexe dossiers doorzetten naar gespecialiseerde teams

• Actief meedenken over procesverbeteringen

• Jij spreekt vloeiend Nederlands

• Je hebt een goede beheersing van Engels

• Je bent klantgericht, communicatief sterk en oplossingsgericht

• Je kunt goed omgaan met shifts en werkt graag in een multicultureel team

• Een EU-paspoort of geldige werkvergunning voor Portugal

• Ervaring in klantenservice is een plus, maar geen vereiste

Leef en werk in Lissabon
Bouw een internationale carrire
Werk in een van Europa's snelst groeiende servicecentra
Sluit je aan bij een multicultureel team met doorgroeimogelijkheden

Solliciteer nu en start jouw avontuur in Portugal!

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Cross Border Talens is looking for C2+ Dutch speakers to join our client's team as Operations Customer Expert to support customers across the Dutch market. In this role, you will be part of a dynamic customer service department, ensuring an excellent service experience and contributing to the continuous improvement of internal processes. This position is ideal for individuals who enjoy helping customers, working with digital tools, and operating in an international, fast-paced environment.

Employment Type: Full-time
Sector: International Customer Operations / Service & Support

As an Operations Customer Expert, your tasks will include (but are not limited to):

• Acknowledge and respond to customer inquiries via email, chat, phone, and online forms.

• Handle back-office tasks that may require outbound customer contact.

• Make outbound calls to promote products, ensure customer success, gather feedback, or support strategic initiatives.

• Maintain accurate customer records using the internal CRM system.

• Deliver consistently on objectives, KPIs, and deadlines set by management.

• Provide updates on your daily activities and flag issues or bottlenecks when needed.

• Escalate more complex cases to specialized internal teams.

• Share suggestions that help improve internal processes and customer experience.

Please note that tasks may evolve depending on operational needs.

Intensive training is provided to ensure your success in the role.

• Duration: 10 working days

• Schedule: 8 hours per day

• Content includes:

  • Integration into the team

  • Tools and software training

  • In-depth knowledge of the clients product and services

  • Customer communication and service techniques (phone, email, chat)

  • On-the-job practice with guided coaching

• 40 hours per week

• Rotational schedule: Monday to Sunday

• Shifts between 07:00 and 17:00

• 1-hour lunch break

• Portuguese public holidays apply (working on a holiday grants a compensatory day off).

This role is based in a modern corporate office in Lisbon, near major public transportation routes (metro, train, and bus).

• Fluent Dutch speaker (C2 and higher), in speaking and writing

• Good command of English (for internal communication)

• Strong communication and problem-solving skills

• Motivated, positive, and customer-service oriented

• Comfortable with rotational shifts

• EU citizenship or valid work permit for Portugal

• Previous customer service experience is a plus but not required

If you are customer-focused, passionate about helping people, and eager to grow within an international environment, we would love to hear from you. Apply today by sending your updated CV in English!

• Betaalde trainingsperiode van 10 werkdagen

• Portugees arbeidscontract met vaste uren

• Maandelijkse vakantie- & kerstbonus

• Maaltijdvergoeding via kaart

• Prestatiebonus afhankelijk van resultaten

• Ziektekostenverzekering vanaf de eerste werkdag

• Mogelijkheid om te kiezen voor bedrijfsaccommodatie

• Moderne werkplek met lounge, kantine, balkons en fijne werkruimtes

• Internationale carrirekansen binnen een snelgroeiende organisatie

• 40 uur per week

• Rotatieschema van maandag t/m zondag

• Werktijden tussen 07:00 en 17:00

• 1 uur lunchpauze

• 22 vakantiedagen per jaar (volgens Portugese wet)

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• Option to access company-provided accommodation (benefit-in-kind)
• Assistance with settling into life in Portugal
• Modern office located close to metro, bus, and train connections

• 10-day full-time training program
• Product, tools, and communication training
• Hands-on practice with ongoing support
• Training allowance paid upon successful completion

• Full-time Portuguese employment contract
• Holiday & Christmas bonuses paid monthly
• Meal allowance through a tax-free card
• Performance-based productivity bonus
• Social security and health insurance coverage
• 22 days of annual paid vacation (per Portuguese law)

• Health insurance from day one
• Access to modern facilities, including cafeteria, lounge, and relaxation areas

• Growth opportunities within a large international organization
• Internal mobility and professional development paths
• Multicultural environment with colleagues from across Europe

• Bright, spacious offices in Lisbon
• Cafeteria, balcony, lounge, meeting rooms, and collaborative areas
• Easy access to public transport