Operations Coordinator (m/w/d): Focus on Customers, Processes & Coordination

Started in Cologne, we are today active throughout North Rhine-Westphalia and are growing consciously with a focus on quality, efficiency, and customer benefit.
Our customers – from individual real estate agents to large property companies – rely on clear processes, fast delivery, and consistently high quality regarding our broad product portfolios.
We do not simply produce media, but create real added value for marketing and always think one step ahead. Our claim: to take over the complete media production at a high level, so that our customers can focus on their core business.
We think ahead – and around the corner.

Tasks

-> You live in Cologne/North Rhine-Westphalia and have a driver's license.

As a beginner or experienced professional, you are explicitly welcome at our company if you are eager to take on responsibility.

Responsibility for the operational daily business: You ensure that our processes run smoothly, reliably, and efficiently around customer inquiries, orders, and deadlines.

• Customer communication & customer care: You are the central point of contact for our customers – by phone and in writing – and ensure that they feel well taken care of at all times.
• Coordination of projects & schedules: You steer the coordination between customers, photographers, and our internal team and keep track of everything.
• Order processing & process security: You ensure that all steps from inquiry to delivery run smoothly and deadlines are met.
• Close cooperation with management: You work directly with us and support the development of our structures and processes.
• Process optimization in everyday life: You recognize potential for improvement and bring in practical ideas to clarify processes, make them more efficient, and scalable.
• Structure & documentation: You ensure that relevant information is documented and maintained in our systems.
• Gradual assumption of responsibility: As you develop, your area of responsibility in the operational area will also grow.

You will join a growing company and take on a central role in the operational area. Your focus will be on reliably managing our daily business and at the same time helping to develop our processes and structures.

During the onboarding phase, you will learn our processes, working methods, and values in detail to gain confidence in handling customers, team, and processes. Then, you will increasingly take on responsibility and develop step by step into a pillar of the operational area.

A particularly important part of your role is the active customer contact: You enjoy communicating with people, building relationships, and following up. For you, it is self-evident to reach out to people rather than leaving things open. This attitude ensures that our customers feel well taken care of at all times.

We are looking for someone who:

• thinks structuredly and organizes work
• Takes responsibility and thinks proactively
• Has fun communicating – especially by phone (existing and new customers)
• Is open to new topics and willing to learn
• Has a desire to actively participate in a growing company

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-> As soon as you have the operational area under control, there is the possibility to further develop your focus:
You can actively support the development of our next growth steps – for example, by building structures, delegating tasks sensibly, and creating your own capacities for higher-level topics through support in the operational area.

This is not about a