Operations & Client Success Manager — Technical Products

Operations & Client Success Manager — Technical Products Ardross, Perth WA Full-time preferred, flexible arrangement considered Office-based role | International technical products business We are an established WA business that designs, manufactures, sells and supports OFDA fibre measurement instruments for customers around the world. Our customers include textile businesses, farmers, researchers, laboratories, quality control teams, public institutions and private companies. We are looking for a highly motivated and experienced Operations & Client Success Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of our technical products business, including client relationships, order management, inventory control, logistics, and supply chain management. This is an exciting opportunity to work with a dynamic and innovative company that is passionate about delivering high-quality products and exceptional customer service. Key responsibilities: • Manage the day-to-day operations of our technical products business, including client relationships, order management, inventory control, logistics, and supply chain management. • Develop and implement processes and procedures to improve operational efficiency and reduce costs. • Collaborate with cross-functional teams to identify and prioritize projects that drive business growth and customer satisfaction. • Build and maintain strong relationships with clients, ensuring their needs are met and they receive exceptional service. • Identify and capitalize on opportunities for growth and expansion in the technical products market. • Develop and manage budgets, forecasts, and financial reports to ensure the successful operation of our technical products business. • Stay up-to-date with industry trends, best practices, and emerging technologies that can benefit our customers and drive business growth. • Work closely with the sales team to identify new business opportunities and develop strategies to capture them. • Develop and maintain a deep understanding of our products and services, including their features, benefits, and applications. • Provide exceptional customer service by responding promptly to client inquiries, resolving issues efficiently, and ensuring timely delivery of products and services. • Develop and implement training programs for clients and internal staff to ensure they have the necessary skills and knowledge to use our products effectively. • Collaborate with other departments to develop and implement marketing strategies that drive business growth and customer engagement. • Identify and address any operational or logistical issues that may impact our ability to deliver high-quality products and services to our customers. • Develop and maintain a comprehensive understanding of our competitors, market trends, and industry developments to inform strategic decisions. • Work closely with the management team to develop and implement strategies to drive business growth, improve customer satisfaction, and increase revenue. • Develop and manage a team of operations and client success professionals to ensure the successful operation of our technical products business. • Provide coaching, guidance, and support to team members to help them achieve their goals and develop their skills. • Identify and capitalize on opportunities for process improvements, cost savings, and efficiency gains that can benefit our customers and drive business growth. • Develop and maintain a comprehensive understanding of our company's policies, procedures, and regulatory requirements to ensure compliance and minimize risk. • Work closely with the HR team to develop and implement training programs, performance management processes, and employee engagement initiatives that support our business goals. • Collaborate with other departments to develop and implement strategies to drive business growth, improve customer satisfaction, and increase revenue. We offer a competitive salary package, including superannuation, and a range of benefits such as flexible working arrangements, professional development opportunities, and a supportive team environment. If you are a motivated and experienced operations professional looking for a new challenge, we would love to hear from you.