Operations Attendant - Front Office

About the role

As part of our Front Office team, you will be one of the first points of contact for our guests. You will help ensure every guest receives a warm welcome and a positive experience from arrival through to departure.

Your responsibilities will include:

• Welcoming and checking in guests
• Managing guest enquiries and requests
• Processing check-ins and check-outs
• Taking reservations and assisting with guest bookings
• Handling payments and providing accurate information
• Assisting guests with information about the resort and local Taupō attractions
• Responding to guest concerns and helping resolve issues professionally
• Working closely with Housekeeping, Food & Beverage and other departments
• Maintaining a high standard of customer service at all times