Operations Assistant

Crossnova is a business consulting and training company that has established itself in recent years in Italy thanks to the synergy between Continuous Improvement techniques and the most innovative digital technologies, supporting prestigious companies in various manufacturing and service sectors in optimizing their performance.

Role:

Crossnova is looking for an Operations Assistant who will support the Crossnova Team in the operational execution of all Delivery, Marketing, and Sales activities for the Crossnova Academy and Consulting division.

Responsibilities and activities to perform:

· Manage inbound calls for the sale of training courses;

· Manage the entire sales cycle: initial contact, needs analysis, training proposal, sales closing, and follow-up;

· Manage the planning of corporate events (venue search, supplier management, invitation sending and management, participation confirmation calls, etc.);

· Manage telephone requests for information from potential clients, understanding their needs and directing them towards the most suitable solutions;

· Handle client requests (commercial, logistical, and administrative information);

· Update and maintain the company CRM and customer records, ensuring data quality and completeness;

· Prepare periodic reports to support the Sales Management and contribute to the analysis of sales activities;

· Collaborate with the Marketing team in managing lead generation email marketing campaigns, contributing to performance improvement;

· Develop promotional and commercial material (presentations, brochures, infographics, and other content to support sales activities);

· Contribute to the promotion of the entire Crossnova Academy training offering;

Qualifications/Requirements:

· High school diploma (a degree is not essential);

· Experience, even if brief, in back-office activities, customer service, sales secretarial work, or similar roles;

Desired skills and competencies:

· Strong inclination for sales and active listening;

· Problem-solving attitude;

· Analytical and meticulous approach, with great attention to detail (maximum precision and punctuality required)

· Excellent organizational skills, essential for effectively managing processes and activities;

· Excellent communication skills

· Ability to complete operational tasks independently within agreed timelines and methods

· Adaptability and flexibility

· Results-oriented, initiative, and team-working skills;

· Good knowledge of the following software: MS Excel, MS Power Point

· Familiarity with digital tools and professional social media (especially LinkedIn);

Work Location:

Hybrid mode: Smart Working and presence at the offices in Mirandola (MO) for approximately 60-80% of the time. Possible business trips to the operational site in Montelupo Fiorentino (FI) are foreseen.

Salary: Gross annual salary between € 21,000 and € 25,000, defined based on the candidate's experience, skills, and level of autonomy.

What we offer:

We offer a professional growth path within a young, dynamic, and innovation-oriented environment, with the opportunity to develop transversal skills in sales, organization, and marketing.

An integration contract (apprenticeship, internship, or fixed-term, depending on the candidate's experience) is foreseen, aiming for permanent employment.