Operational Support Officer

Operational Support Officer x 1 Permanent | Full Time
x 1 Fixed Term | Full Time (approx. for 10 months)
Salary Range: $61,386 – $67,095 per annum (depending on skills and experience) Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo, nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.
May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority. Mō te tūranga | About the role
We are looking for a motivated and organised Operational Support Officer to join our team. This role is responsible for providing high-quality operational and administrative support to ensure the efficient delivery of services and business operations.
As an Operational Support Officer, you will work closely with stakeholders across the organisation, support business processes, maintain accurate records, coordinate workflow activities, and contribute to continuous improvement initiatives.
Key Responsibilities * Provide administrative and operational support across the organisation. * Coordinate and monitor operational processes and activities. * Maintain accurate records, databases, and documentation. * Respond to internal and external enquiries in a timely and professional manner. * Prepare reports, correspondence, and business documents. * Support data collection, monitoring, and reporting activities. * Coordinate meetings, travel arrangements, and team administration. * Assist with process reviews and continuous improvement initiatives. * Ensure compliance with organisational policies, procedures, and quality standards. * Build and maintain effective working relationships with stakeholders. About You
We'd love to hear from you if you are an early-career professional looking to establish a career in the public sector. To be successful in this role, you will have: * Some experience in administration, operational support, customer service, or a similar role. * Strong organisational and time-management skills. * Experience managing multiple tasks and competing priorities. * Excellent written and verbal communication skills. * A high level of accuracy and attention to detail. * Strong problem-solving and analytical abilities. * Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook, and Teams. * The ability to manage competing priorities and meet deadlines. * A proactive and collaborative approach to work. Ngā Painga o NZQA | Why Choose NZQA?
Join NZQA and help lift quality and trust across Aotearoa New Zealand's education system through world-class assessment, quality assurance, and qualifications. We are passionate about ensuring learners' achievements are recognised, enabling people to fully participate in employment, society, and their communities.
NZQA is committed to lifelong learning and the diverse communities we serve. We welcome people from all backgrounds and provide a supportive environment for Māori and Pacific staff, including active networks that help guide and strengthen our strategic direction.
To learn more about our employee benefits, visit NZQA Staff Benefits.
What We Offer * Exposure to a wide range of public sector operations. * Opportunities for professional development and career growth. * Flexible and supportive working environment. * Meaningful work that contributes to the success of New Zealand's education system. * A positive team culture focused on collaboration, innovation, and continuous improvement. Pēhea te Tono Mai | How to Apply
For more information about this role and NZQA please refer to the job description, NZQA's Customer Charter and Organisational Values. If you are applying/viewing through Seek, please click ‘apply now' to access these links.
If you would like to discuss the role further, please contact Anita Pandit on [email protected] * Please submit your application, including a current CV and cover letter, by 500pm on Friday, 18 September 2026. * In your cover letter, please indicate whether you wish to be considered for the permanent or fixed-term position, or both opportunities. You must have the right to live and work in Aotearoa New Zealand to apply for this role.
NZQA is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.