OPERATIONAL PROCESS MGMT ANALYST II ( 0729 600 702)

• Bachelor’s degree
• Fluency in written and spoken English
• Follows established guidelines and interprets policies
• Active Listening
• Analytical Skills
• Questioning skills
• Problem solving skills
• Attention to quality and details
• Flexibility, fast learner, very well-organized person, able to meet strict deadlines
• Ability to work across multiple time zones, regions and flexibility in work schedule
• Ability to work with different management levels (e.g. approvers ‘level)

Personal skills and qualities:
• Outgoing personality
• Excellent communication skills
• Self-motivation
• Ability to build solid relationships both internally and external
• Strong analytics skills
• Ability to prioritize activities and workload
• Positive approach to problem solving
• Can do attitude
• Integral team player
• Creative thinker
• Organizational Skills
• Time management
• Ability to prioritize

Technical skills:
• SFDC (nice to have)
• Any CRM system
• MS Office

Manages operational tasks on Custom Solutioned Deals reviews based on SSDG processes
Engages with Geo stakeholders to resolve issues and remove roadblocks
Supports dashboards, analytics, and reporting.
Follows up on key initiatives.
Participates in periodic DG Ops activities as requested.
Supports tracker and review logistics.
Assists DG Ops team for training to all stakeholders on programs and processes based on WW guidance.
Works closely with all Deal Governance Consultants.
Provides visibility of data quality issues, escalations and actions needed to fix it.
Support business properly.
Understands and articulate strategy in terms of DG compliance.
Supports DG consultants for monthly closure of approved deals in SFDC.
Supports WW DG Ops for ad-hoc task.
Develops understanding internal custom service pursuit processes.
Document Process and tools.