Operator of Telephone Attendance – Billing Negotiation - Curitiba, Paraná, Presencial

Presencial | Full Time
Start date: January 23rd, 2026

We are looking for Telephone Operators to work on a corporate project of the TIM, focusing on billing negotiation, credit recovery and retention of business clients, in a structured environment, oriented towards results and quality service.

In this role, you will be responsible for attending corporate clients, negotiating phone bills, fixed and broadband, always with a consultative, empathetic and focused approach to ensure the continuity of the service and customer satisfaction.

Main Responsibilities

• Work on billing negotiation for corporate clients of phone, fixed and broadband services

• Attend different fronts, including:

  • Fixed / WTTx and Ultrafibra Corporate

  • Corporate Control (31 to 60 days)

  • Ultrafibra Blindage

  • Control and Post-payment (31 to 150 days)

• Perform credit recovery, client retention and payment regularization

• Use a consultative approach, maintaining good relationships with the customer

• Follow scripts, internal processes and quality standards

• Register attendances and negotiations in internal systems

Requirements

• Completed High School education

• Availability for presential work at the Curitiba Center (M1)

• Good communication, argumentation and negotiation skills

• Familiarity with using systems and navigating multiple screens

• Commitment to goals and results

• Prior experience in debt collection will be considered a differential

⚠️ Important Observations:

• Preferably do not have a second job

• Hiring of relatives is not permitted

Desired Profile and Skills

• Clear, objective and persuasive communication

• Active listening, empathy and respect for the customer

• Negotiation skills and resilience to handle objections

• Sense of urgency, agility and focus on solutions

• Proactivity and responsibility with goals

• Organization and attention to details

• Negotiation skills and ability to maintain standardization in service

Work Schedule

• Monday to Friday

• 08:00 am to 16:12 pm

• Lunch break: 1 hour + 2 10-minute breaks

• Schedule: 5x2

You need to have availability to perform morning training, if necessary.

Training

• Conducted presentially

• Period: morning

• Duration according to project needs

Remuneration and Benefits

• Basic salary: R$ 1,621.00

• Bonuses and incentive campaigns

• Additional remuneration: R$ 120.00 (valid for collaborators in the first quartile, paid after a 3-month experience period)

• Transportation allowance

• Food or meal allowance: R$ 11.94 per day

• Health and dental plan (optional after a 3-month experience period)

• Life insurance

• Nursery assistance: R$ 248.63 (for children up to 2 years old)

• Career plan

• Discounts with faculties and language schools (up to 40% off)

Work Location

Center – Curitiba/PR (M1)
Model: Presencial

If you have a negotiation profile, enjoy challenges and seek an opportunity for growth in a solid corporate project, this job may be for you.

Apply and take the next step in your career in Attendance and Negotiation.

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