"Online Reputation Management"

Monitor and manage brand mentions, reviews, and feedback across social media, review sites, and search engines

Respond to comments, messages, and reviews in a professional, timely, and brand-aligned manner

Actively participate in social media engagement to build positive sentiment around the brand

Coordinate with internal teams (social media, content, customer service) to address concerns or queries

Manage crisis communication and escalate issues when necessary

Track, analyze, and report online sentiment and feedback trends (Social Listening)

Dislike or downvote negative/unfair reviews, where applicable

Focus on increasing positive visibility and brand advocacy across platforms

Work on Google My Business (GMB) and assist in maintaining up-to-date, optimized profiles