Online Customer Service (Customer Service) of Smantry App, Full Remote, Minijob

In the EU, an average of 92kg of food waste is thrown away by each individual every year! We're fighting against this waste by digitally tracking food and reminding our users to consume it on time, reducing unnecessary purchases through improved oversight.

To get even better, we're now looking for a customer service representative to join our team as a part-time job.

Tasks

• Daily response to customer inquiries via chat, email, and social media
• Support in solving problems and troubleshooting for users of the Smantry App
• Improvement, expansion, and translation of the existing knowledge base of the app
• Support in solving problems and troubleshooting of the internal support tool
• Active communication with users to collect their feedback and suggestions for improvement

Qualification

• Excellent communication skills in German and English, written and spoken
• Independent and structured work style
• Willingness to learn the functionality of the Smantry App
• Flexibility and reliability in handling customer inquiries
• The possibility of working from home
• A plus: Experience in customer service or customer care

Benefits

• You'll be dealing with user benefits, not pointless meetings, rituals, and coordination
• You can schedule your worktime freely
• We use AI where possible, but not in communication with our users

We're looking forward to your application in German!

Find Jobs in Germany on Arbeitnow