Onboarding Specialist (Johannesburg, Forex)

FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Onboarding (Back Office) Specialist in Johannesburg.

This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment.

Shifts rotation: (08:00 - 16:00 & 16:00 - 00:00) + Once a/ month Sunday 4h shift (08:00 - 12:00)

Reporting to: Head of Onboarding

RESPONSIBILITIES

• Assist with the onboarding of clients which include reviewing their KYC documents and updating client personal data
• Provide answers to customers by identifying problems and assisting with incoming queries by email and other supported communication channels of the company
• Assisting other departments with Back-office requests

CANDIDATE PROFILE

• Computer literacy with excellent working knowledge of Microsoft Office applications
• Knowledge and experience in FX will be considered advantageous
• A team player with excellent communication skills
• Fluent verbal and written English (Additional languages are an advantage)
• Basic CySEC certificate is an advantage
• Ability to work in shifts and occasionally on weekends

OUR OFFER

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations

Journey to First Prudential Markets Ltd:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations
  

Join our team and be a part of a professional, rapidly growing company operating in a multicultural environment!