Onboarding Manager (m/f/d) – Customer Onboarding for Medical Practice Software

Berlin | Hybrid

Do you enjoy explaining things, keeping track of multiple projects, and lending a hand with technical questions? Then accompany medical practices through their transition to new software – from the initial planning meeting to a successful go-live.

DOMUS Consult is seeking an Onboarding Manager (m/f/d) for a provider of cloud-based medical practice management software in the Berlin area. In Customer Onboarding, you will combine project management, technology, and personal customer contact. Your goal: To design software onboarding for medical practices in such a way that practice teams can work with their new system well-prepared.

You turn a software change into a good start

• You will manage the entire onboarding process from contract signing to go-live and subsequent handover to customer service.

• You will learn the workflows and requirements of the practices and configure the practice management system accordingly.

• You will coordinate data migration in conjunction with the internal data migration team.

• You will train doctors, medical assistants, and practice management – in an understandable way and tailored to their respective knowledge levels.

• You will bring all stakeholders together: practice teams, laboratories, external IT service providers, and providers of the Telematics Infrastructure.

• You will remain the central point of contact for your practices and pass on feedback and your own improvement ideas to product management and development.

You can explain, organize, and think ahead

You bring at least one year of experience in project management or at least three years in customer service or customer success in the IT or software sector.

Furthermore, the role is a good fit for you if you:

• appear confidently in front of groups and enjoy explaining things clearly to others;

• possess good technical understanding and are hands-on with hardware and network issues;

• can organize multiple projects in a structured manner and look for solutions even when faced with obstacles;

• communicate clearly and friendly, enjoy working in a team, and take responsibility for your goals;

• want to learn about the healthcare market and are situationally flexible;

• speak German at a C1/C2 level (negotiation-proof) and have good English skills.

Additionally helpful: Experience with practice management systems or practice workflows, for example as a medical assistant (MFA), knowledge of the Telematics Infrastructure, experience as a trainer or training manager, as well as Salesforce or comparable CRM knowledge. These are advantages, not prerequisites.

So that you arrive well too

You can expect structured training on the product, daily practice life, and the Telematics Infrastructure. You will work closely with the team lead in the Support and Onboarding team and can count on collegial support.

The offer includes an office workspace in Berlin with partial home office opportunities, short decision-making processes, and scope for developing the onboarding further. You will have the opportunity to develop within the team and take on responsibility.

Why the transition can be worth it for you

You will accompany customer projects from start to finish and experience how your work is received in daily practice. You will combine customer contact, software implementation, and customer training. Your experiences from the projects will feed into better processes and the further development of the product.

Let's talk about your next step

Does this sound like a task for you? Then send your application to Roland Wollburg.

DOMUS Consult Wirtschaftsberatung supports the application process, conducts the initial interviews, and presents suitable profiles to the client.