Onboarding & Customer Support Manager with Paid / Social Media Marketing Experience (m/f/d) remote

With DatAds, we have set ourselves a big goal: We want to take the Ad Creative process to the next level.

Our software is the bridge between data-driven performance marketing and innovative creative teams. With it, we enable performance marketers and creative designers to collaborate optimally and create more successful ads through AI analysis.

We work with some of the largest e-commerce brands and marketing agencies, such as Holy, yfood, ahead, Rosental, Pammys, Beilmann, Perspective, and many more.

Would you like to become part of a fast-growing Marketing SaaS startup and actively shape the journey of DatAds?

We are a small, fully remote team. Our founders bring complementary expertise: Max leads the commercial area, while our Daniel (formerly Hubspot) heads up the technical side. The team is rounded out by a tech person and a customer care person with a similar profile.

Responsibilities

• Customer Success & Consulting: Support and further development of our e-commerce & agency clients. You will analyze existing setups, identify optimization potentials, and help integrate DatAds more effectively into their daily processes.
• Customer Support: Conduct regular calls with clients, provide support via Slack, and actively assist with strategic questions regarding their creatives & campaigns.
• Upselling & Reactivation: Identify growth opportunities with existing customers and proactively approach inactive or former leads via our CRM.
• Communication & Content: Create texts, emails, and short updates for customer retention, success communication, and support for sales activities.
• Collaboration & Initiative: Close coordination with the two founders Max and Daniel, contributing your own ideas, and continuously improving our internal processes.

Qualifications

• At least 2 years of experience in performance ads (e.g., Meta, Google, LinkedIn, or TikTok) – both in operational campaign management and strategic setup.
• Ideally, experience in an agency or as a freelancer – you know the dynamics, responsibility, and initiative that comes with it.
• Hands-on mentality – you take action rather than just analyzing, and find pragmatic solutions.
• Growth Mindset & Self-Motivation: You want to see results, take responsibility, and build something.
• Confident, friendly demeanor in customer communication – both written and in video calls.
• Fluent German and good English, spoken and written.

Benefits

• Professional Growth: You will be actively involved in exciting projects and have high autonomy for your tasks. A steep learning curve is guaranteed.
• Dynamic Startup Atmosphere: Fast communication and decision-making processes, flat hierarchies, a talented and motivated founder team, and shared celebrations of successes.
• Flexibility at Work: Adjust your working hours to your needs and enjoy the possibility of working remotely + 25 days of vacation.
• Marketing Network: Find your entry into the marketing scene with us, learn from experts, and expand your professional network with top marketing professionals.

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