Onboarding & Customer Success with Performance Marketing Experience + Creative Strategy / E-commerce (m/f/d)

With DatAds, we have set ourselves a big goal: We want to take the ad creative process to the next level.

Our software is the bridge between data-driven performance marketing and innovative creative teams. This enables performance marketers and creative designers to collaborate optimally and create more successful advertisements through AI analysis.

We work with some of the largest eCommerce brands and marketing agencies, such as Holy, yfood, ahead, Rosental, Pammys, Beilmann, Perspective, and many more.

Do you want to become part of a fast-growing Marketing SaaS startup and actively shape the journey of DatAds?

We are a small, fully remote team. Our founders bring complementary expertise: Max leads the commercial area, while our Daniel (ex Hubspot) leads the technical side. The team is complemented by a tech person and a customer care person with a similar profile.

Responsibilities

• Customer Success & Consulting: Support and development of our eCom & Agency clients. You will analyze existing setups, identify optimization potential, and help integrate DatAds more effectively into their daily processes.
• Customer Support: Conducting regular calls with clients, providing support via Slack, and active guidance on strategic questions regarding their creatives & campaigns.
• Upselling & Reactivation: Identifying growth opportunities with existing customers and proactively reaching out to inactive or past leads through our CRM.
• Communication & Content: Creation of texts, emails, and short updates for customer retention, success communication, and support of sales activities.
• Collaboration & Initiative: Close coordination with the two founders Max and Daniel, contributing your own ideas, and continuous improvement of our internal processes.

Qualifications

• At least 2 years of experience in Performance Ads (e.g., Meta, Google, LinkedIn, or TikTok) – both in operational campaign management and strategic setup.
• Ideally experience in an agency or as a freelancer – you know the dynamics, responsibility, and initiative that come with it.
• Hands-on mentality – you take action rather than just analyzing and find pragmatic solutions.
• Growth Mindset & Self-Motivation: You want to see results, take responsibility, and build something.
• Confident, likeable demeanor in customer communication – both written and in video calls.
• Fluent German and good English, both written and spoken.

Benefits

• Professional Growth: You will be actively involved in exciting projects and have high personal responsibility for your tasks. A steep learning curve is guaranteed.
• Dynamic Startup Atmosphere: Fast communication and decision-making processes, flat hierarchies, a talented and motivated founder team, and joint celebrations of successes.
• Flexibility at Work: Adjust your working hours to your needs and enjoy the possibility of working remotely + 25 days of vacation
• Marketing Network: Find your entry into the marketing scene with us, learn from experts, and expand your professional network with top people from the marketing scene.

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