Onboarding Account Manager Barcelona, Spain

About the Role We are seeking a motivated Onboarding Account Manager fluent in Hebrew to join a dynamic, international team in Barcelona. In this hybrid role, you will guide new clients through the onboarding process, help them launch and optimise their digital marketing and PPC campaigns, and act as a trusted advisor. Youll build strong relationships, understand client goals, tailor strategic solutions, manage CRM data accurately, and support long-term client success. Your work will contribute to client satisfaction, retention, and overall company growth. Key Responsibilities * Manage the onboarding process for new clients, ensuring a smooth and efficient transition. * Conduct kickoff calls and training sessions to introduce clients to our platform and services. * Collaborate with clients to define campaign goals, develop strategies, and implement best practices. * Monitor campaign performance, analyse data, and provide data-driven recommendations for optimisation. * Build and maintain strong client relationships, acting as a primary point of contact. * Proactively identify opportunities for client growth and expansion. * Manage CRM data, ensuring accuracy and completeness. * Stay up-to-date with industry trends, platform updates, and best practices. * Collaborate with internal teams (Sales, Marketing, Product) to ensure client success. Qualifications * Fluent in Hebrew and English (written and verbal). * Proven experience in account management, customer success, or a related field. * Strong understanding of digital marketing principles, including PPC, SEO, and social media. * Excellent communication, interpersonal, and presentation skills. * Ability to analyse data, identify trends, and provide actionable insights. * Strong problem-solving and critical-thinking skills. * Ability to work independently and as part of a team in a fast-paced environment. * Experience with CRM software (e.g., Salesforce, HubSpot) is a plus. * Experience in the FinTech or SaaS industry is a plus. Benefits * Competitive salary * Health insurance * Paid time off * Professional development opportunities * Dynamic and international work environment * Opportunity to make a significant impact on company growth