Office & Operations Manager

We are a professional cleaning agency based in Erith, specialising in recruiting, vetting, and placing high-quality cleaning operatives across various sites in London and the surrounding areas. Our commitment is to deliver reliable, professional, and trustworthy cleaning staff to meet the evolving needs of our clients.

As our business continues to grow, we are seeking a hands-on and highly organised Office & Operations Manager to oversee daily administrative and operational activities. The ideal candidate will play a key leadership role in ensuring smooth coordination between management, clients, and operatives while maintaining the company’s high standards of service and compliance.

Team & Office Management

Oversee the day-to-day operations of the office and administrative team.

Supervise and support the work of administrative staff, ensuring tasks are completed accurately and on time.

Implement and maintain efficient office systems, processes, and communication channels.

Act as the main point of contact for clients and cleaning operatives, handling escalations and resolving issues promptly.

Operational Oversight

Manage workforce planning, rota scheduling, and allocation of cleaning operatives across sites.

Liaise closely with site managers and clients to ensure service levels are consistently met.

Monitor and report on staff attendance, shift fulfilment, and site performance.

Ensure all Right to Work checks, documentation, and compliance requirements are met and recorded accurately.

Recruitment & Training

Oversee recruitment and onboarding of cleaning operatives, including interviews, inductions, and training coordination.

Ensure recruitment processes align with company policies and legal standards.

Identify training needs and support continuous staff development.

Client Relations & Communication

Maintain strong working relationships with clients through regular communication and proactive problem-solving.

Respond to client queries, feedback, and requests in a timely and professional manner.

Support management with client reporting and performance reviews.

Administrative Leadership

Oversee maintenance of accurate records, databases, and digital filing systems.

Manage and delegate general office duties (emails, document preparation, reports, correspondence).

Support senior management with operational reporting and business planning.

Proven experience in an operations, office management, or team leadership role (preferably within the cleaning, facilities, or recruitment sector).

Strong organisational, multitasking, and time-management skills.

Excellent communication and interpersonal abilities, with confidence handling clients and staff.

Solid understanding of employment compliance and Right to Work regulations.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Ability to work independently and take ownership of tasks with minimal supervision.

Professional, proactive, and solution-oriented attitude.

Competitive salary, based on experience

Supportive and collaborative working environment

Opportunities for career growth and development within a fast-growing company

Flexible working arrangements (subject to discussion)

On-the-job training and leadership support