Office Manager

Our client, a well established care home, is currently seeking an experienced and organised Office Manager.

The Office Manager will play a vital role in the day-to-day administration of the home, providing high-level support to the Care Home Manager while ensuring the smooth and compliant operation of all office and reception functions.

Key Responsibilities

• Organise, implement, and maintain efficient office systems to support the smooth running of the care home
• Provide administrative support to the Care Home Manager and senior team
• Ensure confidentiality and data security in line with GDPR requirements
• Manage all correspondence including emails, post, and electronic messages on a daily basis
• Liaise with DSS, Social Services, Regulatory Bodies, Head Office, and Operations Teams as required
• Act as the main point of contact for staff, residents, relatives, and visitors
• Carry out reception and telephone duties in a professional and welcoming manner
• Maintain accurate, up-to-date personal and financial records for all residents
• Manage accounts, receive payments, issue receipts, cash up, banking, and petty cash records
• Log invoices and forward to Head Office within required timescales
• Assist with debt management processes alongside Head Office
• Maintain residents’ personal allowance records and arrange payments to external service providers
• Create and maintain personnel files, ensuring compliance with HR policies and regulatory standards
• Collate timesheets and payroll information using Time & Attendance systems and resolve discrepancies
• Promote and market the care home, manage enquiries, and maintain enquiry logs
• Complete audits, reports, and returns accurately and on time
• Attend meetings, mandatory training, and additional courses as required
• Work flexibly to meet the needs of the care home
• Follow and implement all company policies and procedures

Candidate Requirements

• Previous experience in office management or senior administration
• Experience within the care sector or regulated environments is highly desirable
• Strong organisational skills and attention to detail
• Confident handling financial administration and cash processes
• Excellent communication and interpersonal skills
• Competent IT skills, including Microsoft Office and electronic record systems
• Knowledge of GDPR, confidentiality, and compliance requirements
• Ability to work independently and as part of a multidisciplinary team