Office Manager

Office Manager – Blue Bird Institute Pty Ltd
Blue Bird Institute Pty Ltd is a registered training organisation based in Melbourne, delivering nationally accredited courses in hospitality, trade, and security. With steady growth in our student base and expanding operations across multiple campuses, we are seeking a capable Office Manager to oversee administrative and operational functions, ensuring smooth, efficient, and compliant service delivery.

Role Overview
This is a full‑time position responsible for coordinating office administration, student support, compliance documentation, and staff supervision. The role suits someone who thrives in a dynamic educational environment and can confidently manage people, processes, and priorities across multiple operational areas.

Key Responsibilities

• Contribute to planning and continuous improvement of office and training operations, setting priorities and maintaining high service standards.
• Manage payroll, training, and supervision of administrative staff across campuses.
• Develop and implement office policies and procedures to support compliance with ASQA and CRICOS requirements.
• Coordinate HR activities including hiring, onboarding, training, and performance management.
• Maintain office records, accounts, student enrolments, compliance files, and institutional documentation.
• Oversee student services, ensuring accurate processing of enrolments, documentation, and timely communication.
• Allocate staff, workspace, and resources to support daily operations and student demand.
• Assign tasks to administrative staff, monitoring performance to ensure accuracy, efficiency, and timely service.
• Manage relationships with external stakeholders including regulators, suppliers, and service partners.
• Liaise with trainers, IT support, and other professionals to coordinate institutional activities and resolve operational issues.
• Ensure compliance with occupational health and safety regulations across office and training environments.
• Ensure all operational processes comply with government legislation, industry standards, and internal policies.

Skills & Experience

• 3–5 years’ experience in office management, operations management, or administration leadership (education sector preferred).
• Strong organisational and multitasking abilities.
• Experience supervising staff across different functions.
• Familiarity with RTO/CRICOS compliance systems or accounting software (e.g., MYOB, Xero) is an advantage.
• Strong communication and problem solving skills.
• Ability to work independently and take ownership of operational outcomes.

Why Join Us
• Full time, stable, long term role.
• Supportive academic and administrative team.
• Opportunity to shape and improve institutional processes.
• Competitive salary and career growth potential.