Office & Customer Support Coordinator (m/w/d) | Spaichingen| 50-100% (elvent & Flowers & Me)

We are elvent and Flowers & Me – two E-Commerce brands with a strong focus on quality, customer experience, and clean processes. In this role, you will be a central interface in our daily business: You support us in general office and backoffice tasks with a clear emphasis on customer support.

Our location is in Spaichingen.

Start: from March (exact date to be agreed)

Aufgaben

Kundensupport (Schwerpunkt)

• You answer customer inquiries with diligence, friendliness, and solution-orientedness.
• You maintain our channels: E-Mail, Telefon, and Marktplätze (Amazon, OTTO, Kaufland) for elvent and Flowers & Me.
• You build a very good product and process understanding and help customers competently (shipping, returns, complaints, spare parts, general questions).
• You maintain our Bewertungen/Reviews answers, classification, forwarding of learnings.

Backoffice & Büroorganisation (ergänzend)

• You support with administrative tasks around orders, internal coordination, and documentation.
• You maintain Großkunden/B2B and place orders (including clean data collection and clarifying questions).
• You keep information structured (e.g. FAQ/standard answers, templates, process notes).
• You recognize recurring themes and help to improve processes (e.g. return process, standard texts, checklists).

Qualifikation

Must-haves

• Commercial experience or comparable practice in Office/Backoffice/Customer Service (preferably E-Commerce)
• Very good German language skills (written and telephone secure)
• You work structured, reliable, and meticulous (you