Office Applications Trainer

Potentiam is a fast-growing global offshore solutions provider connecting top talent with leading UK and European businesses. With offices across South Africa, Romania, India, and Brazil, we offer international exposure, real career progression, and the opportunity to work with high-performing global teams.

We combine global opportunity with local support giving you the chance to grow, make an impact, and build a long-term career in a business that’s scaling fast.

Global clients. Clear progression. Real opportunity.

We are an equal opportunity employer. We encourage applications from people with disabilities and will provide reasonable accommodation during the hiring process.

About Our Client

Our client is a leading provider of technology training and talent development solutions, delivering apprenticeships, bootcamps, and professional courses across a wide range of domains. They partner with organizations to build future-ready skills, enabling individuals and teams to succeed in an evolving digital landscape.

With a rapidly expanding digital learning ecosystem and a strong focus on innovation, the client offers clear career progression and the opportunity to help shape the next generation of professionals.

Purpose of Role

The purpose of this role is to deliver high-quality, engaging learning experiences that enable end users to effectively adopt and utilize digital tools and technologies. The role focuses on translating complex concepts into practical, accessible training while supporting clients in building capability across all levels of the organization.

Additionally, the role is responsible for continuously improving learning programmes, maintaining subject matter expertise, and driving measurable impact through high learner satisfaction, quality delivery, and achievement of key performance outcomes.

Roles & Responsibilities

• Deliver high-quality training sessions across virtual and hybrid environments, ensuring an engaging and effective learning experience;
• Facilitate specialist courses and large-scale webinars for diverse audiences;
• Customize training content, topics, and learning programmes to meet specific client or business needs;
• Maintain up-to-date subject matter expertise through continuous professional development (CPD);
• Manage training administration accurately, including attendance tracking, learner evaluations, and reporting;
• Monitor and evaluate programme effectiveness, identifying opportunities for continuous improvement;
• Meet and exceed key performance indicators (KPIs), including learner satisfaction, quality scores, and delivery effectiveness;
• Collaborate with cross-functional teams to ensure consistency and quality in learning delivery;
• Provide feedback and insights to enhance curriculum, content, and overall learning strategy;

Skills & Abilities

• Strong proficiency in end-user technologies including Excel, Power BI, Microsoft 365 (O365), SharePoint, MS Project, Adobe tools, and Copilot;
• Solid understanding of data literacy concepts and data governance principles;
• Experience delivering engaging learning solutions and training programs;
• Ability to conduct training needs analysis and gap analysis to identify client requirements;
• Skilled in creating high-quality training materials and course content (instructor-led and/or digital);
• Experience delivering accredited and vendor-aligned learning programs desirable;
• Comfortable facilitating sessions for diverse audiences, including senior stakeholders and executives;

Data Privacy Notice

The personal information you provide during the application and recruitment process will be used solely for recruitment purposes, in accordance with our data protection policies.

For any questions regarding data processing related to HR activities, please contact Chantal Endemann at .

All data shared with third parties complies with applicable confidentiality and retention requirements.