SKB RAIL sp. z o.o.
4 weeks ago
OEM Railway Gearbox After Sales Expert / Warranty & Technical Support
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Company information
- Company
- SKB RAIL sp. z o.o.
- Location
- Polska, łódzkie, Radomsko Poland
- Posted
- 4 weeks ago
Job description
OEM Railway Gearbox After Sales Expert / Warranty & Technical Support
Location: RadomskoYour responsibilities
- Manage end-to-end warranty claims process.
- Perform technical and commercial assessment of warranty cases.
- Conduct root cause investigations and determine liability.
- Coordinate corrective and preventive actions with Engineering, Quality, and Manufacturing departments.
- Prepare technical reports and warranty decisions for customers.
- Provide Level 2 and Level 3 technical support to customers and service teams.
- Diagnose gearbox and drivetrain failures remotely and on-site.
- Support troubleshooting activities across Europe.
- Coordinate field actions, repairs, and service campaigns.
- Investigate failures related to gears, bearings, sealing systems, lubrication systems, gearbox housings, and drivetrain components.
- Apply structured problem-solving methodologies like 8D, RCA, 5 Why, Ishikawa, FMEA.
- Produce detailed technical expertise reports and customer presentations.
- Serve as the primary technical contact for railway operators and OEM customers.
- Participate in customer review meetings and technical audits.
- Manage escalated technical issues and critical fleet events.
- Support commercial teams during contract negotiations and service agreements.
- Provide field feedback to Product Engineering.
- Identify recurring failure modes and reliability improvement opportunities.
- Monitor and report reliability KPIs like MTBF, MTTR, and performance metrics.
Our requirements
- Minimum 5–15 years of experience in railway industry areas such as gearboxes, transmission systems, bogies, wheelsets, rolling stock maintenance, traction systems, heavy overhaul, and depot maintenance.
- Technical knowledge in railway gearboxes, axle-hung gearboxes, EMU, DMU, locomotive transmissions, helical gear systems, bearing technologies, lubrication systems.
- Expertise in failure modes such as pitting, micropitting, scuffing, bearing damage, lubrication-related failures, and misalignment issues.
- Diagnostic techniques including vibration analysis, oil analysis, thermography, ultrasound inspection, condition monitoring systems, predictive maintenance.
- Standards and quality systems knowledge including IRIS Certification, ISO 9001, ECM Requirements, EN 15085, EN 61373, EN 13749, railway maintenance regulations.
- Languages proficiency: English (B2/C1 minimum), Polish.
- Availability for travelling.
- Language proficiency in Spanish and German (highly desirable).
- Language proficiency in Czech and Slovak (additional advantage).
What we offer
- Stable employment under an employment contract with a dynamically developing company in the railway industry.
- Opportunities for professional development and upgrading qualifications through industry training and participation in international projects.
- An attractive benefits package, including private medical care and a Multisport card.
- Working in a cohesive team and in a friendly atmosphere that fosters the exchange of experiences.
- Working in an international team.
Benefits
- sharing the costs of sports activities
- private medical care
- life insurance
- flexible working time
- coffee / tea
SKB Rail is a joint venture company launched by SKB Drive Tech and CAF MIIRA companies. This is a well thought and comprehensive project build for long term strategy bussiness.
Position integrated in the Aftersales and Service Team, to manage aftermarket activities related to railway gearboxes and transmission systems, ensuring high customer satisfaction, effective warranty management, rapid technical issue resolution, and continuous product reliability improvement.
By clicking the "Apply" button or otherwise sending your recruitment application, you consent to the processing of your personal data by SKB RAIL sp. z o.o. with its registered office at: Ignacego Krasickiego 63/71, 97-500 Radomsko (Employer), as the data administrator, for the purpose of conducting recruitment for the position indicated in the advertisement.Required skills
- english
- customer satisfaction
- german
- engineering
- repairs
- quality
- manufacturing
- polish
- life insurance
- iso 9001
- troubleshooting
- professional development
- after sales
- railway
- technical expertise
- root cause analysis
- transmission systems
- technical support
- radomsko
- spanish
- 8d
- technical reports
- data processing
- commercial teams
- predictive maintenance
- thermography
- private medical care
- mttr
- mtbf
- employment contract
- bogies
- rca
- warranty
- czech
- bearings
- product engineering
- fmea
- contract negotiations
- service agreements
- emu
- flexible working time
- slovak
- aftermarket
- gears
- international projects
- service team
- ishikawa
- sealing systems
- technical audits
- drivetrain
- warranty claims
- gearbox
- failure modes
- multisport card
- customer presentations
- vibration analysis
- aftersales
- dmu
- data administrator
- en 15085
- industry training
- oil analysis
- reliability improvement
- lubrication systems
- traction systems
- oem customers
- 5 why
- service campaigns
- customer review meetings
- wheelsets
- field actions
- gearbox housings
- railway operators
- escalated technical issues
- fleet events
- rolling stock maintenance
- heavy overhaul
- depot maintenance
- axle-hung gearboxes
- locomotive transmissions
- helical gear systems
- bearing technologies
- pitting
- micropitting
- scuffing
- bearing damage
- lubrication-related failures
- misalignment issues
- ultrasound inspection
- condition monitoring systems
- iris certification
- ecm requirements
- en 61373
- en 13749
- railway maintenance regulations
- skb drive tech
- caf miira
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