OCM Consultant

135200.00 - 135200.00

Job description

Job Description: Responsibilities:

Develop and execute comprehensive OCM strategies and plans including stakeholder engagement communications training and resistance management.
Conduct change impact assessments and readiness evaluations to support largescale transformations initiatives.
Serve as a business advisor for insurance operations workflows and best practices across insurance domains.
Conduct thorough business process analysis to identify gaps inefficiencies and opportunities for improvement.
Collaborate with project managers technical teams and client stakeholders to ensure smooth adoption of new systems and processes.
Create and deliver engaging communications training materials and workshops tailored to business users.
Identify change risks and develop mitigation strategies.
Support organizational alignment efforts and during transitions to new core systems and digital platforms.
Stay updated on trends technologies and best practices in the insurance sector and share insights with clients and the team.

Qualifications:

Experience:

5 years of experience in Organizational Change Candidateagement with demonstrated project leadership.
Strong background in insurance consulting specially within insurance domains such as underwriting billing claims policy administration or risk management.
Excellent communication facilitation and interpersonal skills.
Experience with change methodologies such as ADKAR PROClientI or similar frameworks.
Proven track record of successful business transformation and technology adoption efforts.
Strong understanding of insurance operations regulations and emerging industry trends.

Nice to Have:

Experience with insurance core systems such as Duck Creek Guidewire Majesco etc
Familiarity with CRM or contact center technologies like Microsoft Dynamics 365 NICE CXone NICE inContact etc.
Prior experience in Agile andor SAFe environments.
Certification in Change Candidateagement methodologies eg Prosci ACMP is a strong plus.