Night Receptionist / Reservationist

The Role

You’ll be the face and voice of the hotel at night — handling guest arrivals and departures, managing late-night queries, taking reservations, and ensuring the property operates smoothly and securely overnight. This role suits someone who’s reliable, detail-oriented, and comfortable working independently.

Key Responsibilities

• Handle all guest check-ins, check-outs, and reservation inquiries.
• Respond to phone calls, emails, and late-night booking requests.
• Process payments, issue invoices, and balance end-of-day transactions.
• Monitor CCTV and ensure property safety during night hours.
• Perform light administrative tasks and prepare reports for the next day’s team.
• Assist with early breakfast setups or conference preparations as required.
• Maintain a calm, welcoming atmosphere for guests arriving or departing after hours.

Requirements

• Minimum 2 years’ experience in hotel reception or reservations.
• Excellent communication and customer service skills.
• Computer literacy with experience in PMS systems (NightsBridge, RoomRaccoon, or similar).
• Strong administrative and cash-up accuracy.
• Must be reliable, well-presented, and able to work independently.
• Own transport and ability to work night shifts, weekends, and public holidays essential.

We Offer

• Market-related salary.
• Staff meals during shifts.
• Supportive team environment with growth potential.
• Safe working environment with overnight security presence.

How to Apply

Send your CV and a brief motivational letter to [[email protected]]
Subject line: Application – RECEPTIONIST (Ruslamere)