Night Manager

As our Night Duty Manager, you’ll be the go-to leader overseeing the entire hotel operation overnight. You’ll ensure a smooth, safe, and service-driven environment while supporting late arrivals, early departures, guest needs, and any unexpected situations that arise after hours. You’ll play a key role in ensuring the hotel is polished, prepared, and ready for a seamless handover each morning. If you thrive at night, lead with calm confidence, and love crafting unforgettable guest moments, this role is for you.

Main Functions

• Be the primary point of contact for all guests overnight—handling check-ins, check-outs, and guest requests with professionalism and warmth.
• Resolve guest concerns calmly and confidently, ensuring positive outcomes and follow-up.
• Oversee nightly operations across Front Office, Housekeeping, and Engineering.
• Conduct property walkthroughs, ensuring safety, security, cleanliness, and brand standards.
• Respond to emergency or security situations in line with established procedures.
• Support or complete Night Audit tasks, including daily reconciliations and report preparation.
• Review logs, incident reports, and handover notes for clear morning communication.
• Lead, motivate, and guide the overnight team, ensuring high service delivery and readiness for morning operations.