Night Manager | Holiday Inn Auckland Airport

Description

Holiday Inn is Auckland Airport's largest full-service hotels, offering 251 guest rooms, extensive conference facilities, resort-style grounds and the backing of IHG Hotels & Resorts.

We like to lead from the front. So, we’re looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions.

A little taste of your day-to-day

Every day is different at IHG, but you’ll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations

• Prioritising workload and ensuring your team deliver authentic, memorable experiences

• Developing your team’s skills to drive results that positively impact on hotel performance

• Having authentic conversations with guests to resolve issues, queries or concerns

• Overseeing Night Audit and Porter duties

• Being the first point of contact for any critical emergency situations

What we need from you

• Tertiary qualification in hospitality management or equivalent

• 2 years’ experience in similar role in a hotel setting

• Basic mathematics skills

• Excellent communication, problem solving, reasoning and motivational skills

• Long periods of standing in the front desk areas and occasional lifting of heavy items

• Working knowledge of hotel property management systems like Opera beneficial

• Ability to work nights and weekends and/or holidays

What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including paid birthday leaves, Perkbox discounts, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.