Mövenpick Hotel Zürich Airport
1 week ago
Night Auditor (m/f/d) 100%
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Company information
- Company
- Mövenpick Hotel Zürich Airport
- Location
- Österreich Austria
- Posted
- 1 week ago
Job description
Who are we?
a hotel of upscale demands near Zurich-Kloten Airport, and we have 300 guest rooms and suites, 13 meeting & banquet rooms for up to 400 people, as well as a fitness area and a Crew Hospitality Lounge. The gastronomy offer includes our Mövenpick Hotel Restaurant, the restaurant "le chalet", the bar, as well as a summer terrace with a total capacity of 500 seats.
Type of employment: Full-time
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You will manage check-ins/check-outs, process short-notice requests/reservations (e.g., layovers), and offer our guests first-class service.
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You will be responsible for daily closings, control revenues, process no-shows, and prepare all necessary reports.
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You will allocate rooms for early check-ins, update the logbook, and coordinate night operations (VIPs, groups, events).
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You will secure the premises through regular rounds and maintain a detailed service log.
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You will be responsible for resolving complaints and disputes during the night and master all cashiering and charge-out functions.
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You will check the hotel situation, occupancy, events, groups, and VIPs during the shift and coordinate various services related to night operations.
- You are willing to also work late shifts during the low season.
Hard Skills:
- You have completed vocational training in the hotel industry or already have 2-3 years of professional experience at the Front Office.
- You already have good knowledge of common reservation systems, preferably Opera Cloud.
- You have good German skills (min. B2) and excellent English skills. Additional foreign languages are an advantage.
- You are already very familiar with common reservation systems, Microsoft Outlook, Teams, PowerPoint, Excel, and Word.
Soft Skills:
- You are a communicative personality with a strong service orientation.
- You are characterized by your positive conflict resolution skills and your problem-solving abilities.
- You have good, well-groomed decision-making skills and negotiation skills.
- You have a hands-on mentality, are self-motivated, and work extremely independently.
- You have a confident demeanor, a well-groomed appearance, and can be relied upon at all times.
- You are reliable, flexible, and service-oriented, prioritizing guest needs.
- You have a very independent way of working and are extremely resilient and flexible.
- Free employee parking spaces.
- 8 public holidays and one birthday Friday (instead of the 6 public holidays stipulated by the L-GAV).
- No flat-rate deduction for meals.
- 50% discount in all F&B outlets at Mövenpick Hotels for you and your family/friends.
- Heartist Card for discounts at Accor. (After successful completion of the probationary period)
- No room hour charge.
- Overnight benefits of the group.
- Access to the platform: Brands for Employees.
- Service anniversary gifts for years of service in 5-year increments.
- Free access to our fitness area.
- 6 weeks of vacation until the month in which the 20th birthday is reached, as well as from the age of 50.
- Individual support for external further training. (After successful completion of the probationary period)
- Team events.
ADZN1_AT
Required skills
- english
- communication
- negotiation skills
- german
- flexibility
- problem solving
- reliability
- shift work
- reporting
- resilience
- further training
- hospitality
- guest service
- self-motivated
- check-in
- check-out
- vacation
- independent work
- hotel
- conflict resolution
- events
- professional experience
- cashiering
- microsoft word
- vocational training
- complaint resolution
- microsoft outlook
- team events
- microsoft excel
- reservations
- front office
- accor
- service orientation
- decision making
- microsoft teams
- microsoft powerpoint
- confident demeanor
- meal allowance
- groups
- vip
- public holidays
- reservation systems
- birthday
- probationary period
- hands-on mentality
- foreign languages
- night auditor
- opera cloud
- logbook
- occupancy
- revenue control
- well-groomed appearance
- late shifts
- employee parking
- zurich airport
- guest needs
- fitness area
- night operations
- daily closing
- room allocation
- f&b discount
- service anniversary
- premises security
- no-shows
- service log
- charge-out
- hotel situation
- low season
- heartist card
- overnight benefits
- brands for employees
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